How To Fix C$693 - Error during spool polling

SAP Error Message - Details

• Message type: E = Error

• Message class: C$ -

• Message number: 693

• Message text: Error during spool polling

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message C$693 - Error during spool polling ?

  The SAP error message C$693, which indicates "Error during spool polling," typically occurs when there are issues related to the spool system in SAP. This can happen for various reasons, including problems with the spool server, issues with the printer configuration, or network problems.
  Causes:
  
  Spool Server Issues: The spool server may not be running or may be misconfigured.
  Printer Configuration: The printer may not be correctly configured in SAP, or it may be offline.
  Network Issues: There could be network connectivity problems between the SAP system and the printer.
  Authorization Issues: The user may not have the necessary authorizations to access the spool requests.
  System Load: High system load or performance issues can lead to delays in processing spool requests.
  Database Issues: Problems with the database that stores spool requests can also lead to this error.
  
  Solutions:
  
  Check Spool Server Status: Ensure that the spool server is running. You can check this in transaction SP01 or SPAD.
  Verify Printer Configuration: Go to transaction SPAD and check the configuration of the printer. Ensure that it is set up correctly and is online.
  Network Connectivity: Test the network connection to the printer. Ensure that the printer is reachable from the SAP system.
  User Authorizations: Check if the user has the necessary authorizations to access and manage spool requests.
  Monitor System Performance: Use transaction ST22 or SM21 to check for any performance issues or dumps that might be affecting the spool processing.
  Check Database Health: Ensure that the database is functioning correctly and that there are no issues with the tables related to spool requests.
  
  Related Information:
  
  
  Transaction Codes:
  
  SP01: To view spool requests.
  SPAD: To manage printers and spool settings.
  SM37: To monitor background jobs, which may also relate to spool processing.
  ST22: To check for dumps that may indicate underlying issues.
  SM21: To view system logs for any errors or warnings.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to spool processing or the C$693 error.
  
  
  Documentation: Refer to SAP Help documentation for detailed information on spool management and troubleshooting.
  
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.