How To Fix BT615 - Internal communication error at program start (see system log)

SAP Error Message - Details

• Message type: E = Error

• Message class: BT - Background processing messages

• Message number: 615

• Message text: Internal communication error at program start (see system log)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message BT615 - Internal communication error at program start (see system log) ?

  The SAP error message BT615, which indicates an "Internal communication error at program start," typically arises due to issues in the communication between the SAP application server and the user interface or due to problems in the underlying infrastructure. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Network Issues: Problems with the network connection between the client and the SAP server can lead to communication errors.
  System Configuration: Incorrect configuration settings in the SAP system or the application server can cause internal communication failures.
  Resource Limitations: Insufficient resources (like memory or CPU) on the application server can lead to failures in starting the program.
  Transport Layer Issues: Problems with the transport layer, such as issues with the SAP kernel or the communication protocols, can also trigger this error.
  User Authorization: Lack of proper authorizations for the user trying to access the program can lead to communication errors.
  Corrupted User Profile: A corrupted user profile or session can also cause this error.
  
  Solutions:
  
  Check System Logs: Review the system logs (transaction SM21) for more detailed error messages that can provide insights into the root cause.
  Network Connectivity: Ensure that there are no network issues. Check the connectivity between the client and the SAP server.
  Restart Services: Sometimes, restarting the SAP application server or the relevant services can resolve temporary communication issues.
  Check Configuration: Verify the configuration settings in the SAP system, including the instance profile and parameters.
  Resource Monitoring: Monitor the server resources (CPU, memory, etc.) to ensure that the server is not overloaded.
  User Authorizations: Check the user authorizations to ensure that the user has the necessary permissions to execute the program.
  Profile Reset: If a user profile is suspected to be corrupted, try resetting or recreating the user profile.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error.
  
  Related Information:
  
  Transaction Codes: Use transaction codes like SM21 (System Log), SM37 (Job Monitoring), and ST22 (Dump Analysis) to gather more information about the error.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed logs and error messages.
  Documentation: Review SAP documentation and community forums for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and potentially resolve the BT615 error in your SAP environment.