How To Fix BT614 - External program was canceled

SAP Error Message - Details

• Message type: E = Error

• Message class: BT - Background processing messages

• Message number: 614

• Message text: External program was canceled

What causes this issue?

The external program was cancelled on the target host. The preceding
message gives the precise reason.

System Response

The job, which executes the external program, is likewise cancelled.

How to fix this error?

Check the cause of error within the external program.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BT614 - External program was canceled ?

  The SAP error message BT614, which states "External program was canceled," typically occurs when an external program or process that is being called from within SAP is terminated unexpectedly. This can happen for various reasons, and understanding the cause is crucial for finding a solution.
  Causes:
  
  User Intervention: The user may have manually canceled the external program.
  Timeouts: The external program may have taken too long to execute, leading to a timeout.
  Resource Limitations: Insufficient system resources (CPU, memory) can cause the external program to fail.
  Configuration Issues: Incorrect configuration settings for the external program or the interface between SAP and the external system.
  Network Issues: Problems with network connectivity can interrupt communication with the external program.
  Errors in the External Program: The external program itself may have encountered an error or exception that caused it to terminate.
  
  Solutions:
  
  Check Logs: Review the logs of both SAP and the external program to identify any specific error messages or warnings that can provide more context.
  Increase Timeout Settings: If the issue is related to timeouts, consider increasing the timeout settings for the external program.
  Resource Monitoring: Monitor system resources to ensure that there are enough CPU and memory available for the external program to run.
  Configuration Review: Verify the configuration settings for the external program and ensure they are correct.
  Network Stability: Check the network connection between SAP and the external program to ensure it is stable and reliable.
  Error Handling in External Program: If possible, implement better error handling in the external program to prevent it from terminating unexpectedly.
  User Training: If user intervention is a common cause, provide training to users on how to properly execute and monitor the external program.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the BT614 error.
  Transaction Codes: Use transaction codes like SM21 (System Log) and ST22 (Dump Analysis) to gather more information about the error.
  External Program Documentation: Refer to the documentation of the external program for troubleshooting steps specific to that application.
  
  If the problem persists after trying the above solutions, it may be necessary to engage with SAP support or the support team for the external program for further assistance.