How To Fix BSSP1013 - The e-mail outbox could not be opened

SAP Error Message - Details

• Message type: E = Error

• Message class: BSSP1 - Generic Applications

• Message number: 013

• Message text: The e-mail outbox could not be opened

What causes this issue?

The outbox is only available if the ERP system and the side panel system
are identical.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BSSP1013 - The e-mail outbox could not be opened ?

  The SAP error message BSSP1013, which states "The e-mail outbox could not be opened," typically occurs in the context of SAP Business Server Pages (BSP) applications when there is an issue with the email functionality. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Configuration Issues: The email settings in the SAP system may not be configured correctly. This includes SMTP settings, email server details, or user authorizations.
  Authorization Problems: The user may not have the necessary authorizations to access the email outbox or to send emails.
  System Errors: There may be underlying system errors or issues with the SAP application server that prevent the email outbox from being accessed.
  Network Issues: Connectivity problems between the SAP system and the email server can also lead to this error.
  Missing Components: Required components or services for email functionality may not be installed or running.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the SMTP configuration in transaction SCOT (SAPconnect). Ensure that the email server settings are correct and that the connection to the email server is functioning.
  Check the settings for the email domain and ensure that they are properly configured.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. This can be checked in transaction SU53 after attempting to send an email.
  If necessary, consult with your SAP security team to grant the required permissions.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SM21) and the application logs (transaction SLG1) for any related error messages that could provide more context about the issue.
  
  
  
  Test Email Functionality:
  
  Use transaction SOST to check the status of sent emails and see if there are any stuck emails in the outbox.
  Try sending a test email from the SAP system to verify that the email functionality is working.
  
  
  
  Network Troubleshooting:
  
  Ensure that there are no network issues preventing the SAP system from connecting to the email server. This may involve checking firewall settings or network configurations.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches or updates.
  
  
  
  Related Information:
  
  SAPconnect: This is the component responsible for handling email communication in SAP. Familiarity with its configuration and settings is essential for troubleshooting email-related issues.
  Transaction Codes:
  
  SCOT: Configuration of SAPconnect.
  SOST: Monitor the status of sent emails.
  SU53: Check authorization issues.
  SM21: View system logs.
  SLG1: View application logs.
  
  
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support or consult with your organization's SAP Basis team for further assistance.