How To Fix BSSP1013 - The e-mail outbox could not be opened

BSSP1013 - Overview

• Message type: E = Error

• Message class: BSSP1 - Generic Applications

• Message number: 013

• Message text: The e-mail outbox could not be opened

What causes this issue?

The outbox is only available if the ERP system and the side panel system
are identical.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

BSSP1013 - Details

• The SAP error message BSSP1013, which states "The e-mail outbox could not be opened," typically occurs in the context of SAP Business Server Pages (BSP) applications when there is an issue with the email functionality. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  
  Configuration Issues: The email settings in the SAP system may not be configured correctly. This includes SMTP settings, email server details, or user authorizations.
  Authorization Problems: The user may not have the necessary authorizations to access the email outbox or to send emails.
  System Errors: There may be underlying system errors or issues with the SAP application server that prevent the email outbox from being accessed.
  Network Issues: Connectivity problems between the SAP system and the email server can also lead to this error.
  Missing Components: Required components or services for email functionality may not be installed or running.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the SMTP configuration in transaction SCOT (SAPconnect). Ensure