How To Fix BSSP1010 - The e-mail could not be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: BSSP1 - Generic Applications

• Message number: 010

• Message text: The e-mail could not be sent

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Ask your system administrator to check the e-mail server.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BSSP1010 - The e-mail could not be sent ?

  The SAP error message BSSP1010, which states "The e-mail could not be sent," typically indicates an issue with the email configuration or the email sending process within the SAP system. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Incorrect SMTP Configuration: The SMTP server settings in the SAP system may be incorrect or incomplete.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the SMTP server.
  Authentication Problems: The credentials used to authenticate with the SMTP server may be incorrect or not provided.
  Email Format Issues: The email content or format may not comply with the requirements of the SMTP server.
  Recipient Address Issues: The recipient's email address may be invalid or improperly formatted.
  SAP System Authorization: The user or the system may lack the necessary authorizations to send emails.
  Email Queue Issues: There may be issues with the email queue in the SAP system, such as it being full or blocked.
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction code SCOT (SAPconnect) and verify the SMTP settings.
  Ensure that the SMTP server address, port, and other parameters are correctly configured.
  
  
  
  Test Connectivity:
  
  Use tools like ping or telnet to check if the SAP system can reach the SMTP server.
  Ensure that there are no firewall rules blocking the connection.
  
  
  
  Verify Authentication:
  
  Check the credentials used for SMTP authentication in the SCOT settings.
  If the SMTP server requires SSL/TLS, ensure that the appropriate settings are enabled.
  
  
  
  Review Email Content:
  
  Ensure that the email content (subject, body, attachments) is properly formatted and does not contain any invalid characters.
  
  
  
  Check Recipient Addresses:
  
  Validate the email addresses being used to ensure they are correctly formatted and exist.
  
  
  
  Review Authorizations:
  
  Ensure that the user or the system has the necessary authorizations to send emails. Check roles and profiles assigned to the user.
  
  
  
  Monitor Email Queue:
  
  Check the email queue in transaction SOST to see if there are any stuck emails or errors.
  If there are issues, you may need to clear or reprocess the queue.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to email sending in your specific version of SAP.
  Logs: Review the application logs (transaction SLG1) for more detailed error messages that can provide additional context.
  Documentation: Refer to the official SAP documentation for configuring SAPconnect and troubleshooting email issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.