How To Fix BOS01036 - Sales document item for creating service entry not found

SAP Error Message - Details

• Message type: E = Error

• Message class: BOS01 - Customer BOS Processing

• Message number: 036

• Message text: Sales document item for creating service entry not found

What causes this issue?

You have attempted to create, change or display a service entry sheet.

System Response

The system has not correctly read the document item of the template
document to which the service entry sheet refers.

How to fix this error?

Please contact your system administrator.

Procedure for System Administrators

The problem is caused by a program error that is described in note
192675. The error can be corrected by following the instructions in
standard note 205021.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BOS01036 - Sales document item for creating service entry not found ?

  The SAP error message BOS01036 indicates that the system is unable to find a sales document item that is required for creating a service entry. This error typically occurs in the context of service management and procurement processes, particularly when trying to create a service entry sheet for a service that is linked to a sales document.
  Causes:
  
  Missing Sales Document Item: The specific sales document item that you are trying to reference does not exist or has been deleted.
  Incorrect Document Type: The sales document type may not be compatible with service entry creation.
  Status Issues: The sales document or item may be in a status that does not allow for service entry creation (e.g., it may be closed or completed).
  Data Inconsistencies: There may be inconsistencies in the data between the sales order and the service entry sheet.
  Authorization Issues: The user may not have the necessary authorizations to access the sales document or create the service entry.
  
  Solutions:
  
  Verify Sales Document: Check if the sales document and the specific item exist in the system. You can do this by using transaction codes like VA03 (Display Sales Order) to confirm the details.
  Check Document Status: Ensure that the sales document is in a status that allows for service entry creation. If it is closed or completed, you may need to reopen it or create a new sales document.
  Review Document Type: Ensure that the sales document type is appropriate for creating service entries. If not, you may need to create a different type of document.
  Data Consistency Check: Look for any inconsistencies in the data related to the sales order and the service entry. This may involve checking for missing or incorrect information.
  User Authorizations: Ensure that the user has the necessary authorizations to access the sales document and create service entries. This may require coordination with your SAP security team.
  Consult Documentation: Review SAP documentation or help resources for any specific configurations or settings that may be required for your particular scenario.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA03 (Display Sales Order), ML81N (Create Service Entry Sheet), and ME23N (Display Purchase Order).
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that address known issues.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the root cause of the BOS01036 error and implement the appropriate solution.