How To Fix BOS01036 - Sales document item for creating service entry not found

BOS01036 - Overview

• Message type: E = Error

• Message class: BOS01 - Customer BOS Processing

• Message number: 036

• Message text: Sales document item for creating service entry not found

What causes this issue?

You have attempted to create, change or display a service entry sheet.

System Response

The system has not correctly read the document item of the template
document to which the service entry sheet refers.

How to fix this error?

Please contact your system administrator.

Procedure for System Administrators

The problem is caused by a program error that is described in note
192675. The error can be corrected by following the instructions in
standard note 205021.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BOS01036 - Sales document item for creating service entry not found ?

  The SAP error message BOS01036 indicates that the system is unable to find a sales document item that is required for creating a service entry. This error typically occurs in the context of service management and procurement processes, particularly when trying to create a service entry sheet for a service that is linked to a sales document.
  Causes:
  
  Missing Sales Document Item: The specific sales document item that you are trying to reference does not exist or has been deleted.
  Incorrect Document Type: The sales document type may not be compatible with service entry creation.
  Status Issues: The sales document or item may be in a status that does not allow for service entry creation (e.g., it may be closed or completed).
  Data Inconsistencies: There may be inconsistencies in the data between the sales order and the service entry sheet.
  Authorization Issues: The user may not have the necessary authorizations to access the sales document or