How To Fix BIL327 - CRM fixed prices cannot be changed

SAP Error Message - Details

• Message type: E = Error

• Message class: BIL - General billing

• Message number: 327

• Message text: CRM fixed prices cannot be changed

What causes this issue?

Price &v1& is a CRM fixed price. It cannot be changed in dialog or using
the master data generator. It must also not be deleted.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BIL327 - CRM fixed prices cannot be changed ?

  The SAP error message BIL327, which states "CRM fixed prices cannot be changed," typically occurs in the context of billing or pricing in the SAP Customer Relationship Management (CRM) module. This error indicates that the system has detected an attempt to modify fixed prices that are not allowed to be changed due to certain conditions or settings.
  Cause:
  
  Fixed Price Agreements: The error often arises when there are fixed price agreements in place for a customer or a specific contract. These agreements are designed to maintain a consistent pricing structure and prevent changes.
  Contractual Obligations: If the pricing is tied to a contract that has been finalized, any attempt to change the fixed price will trigger this error.
  System Configuration: Certain configurations in the SAP system may restrict changes to fixed prices, especially if they are set to be immutable once established.
  Status of the Document: The document (e.g., sales order, contract) may be in a status that does not allow changes to pricing.
  
  Solution:
  
  Review the Contract: Check the relevant contract or agreement to understand the terms and conditions regarding pricing. If the fixed price is indeed set, you may need to create a new agreement or modify the existing one if permissible.
  Consult with Stakeholders: If changes are necessary, consult with the relevant stakeholders (e.g., sales, finance) to determine if an exception can be made or if a new pricing structure can be established.
  System Configuration: If you have the necessary permissions, review the system configuration settings related to pricing and contracts. Adjustments may be needed to allow for changes under specific conditions.
  Create a New Document: If the fixed price cannot be changed, consider creating a new sales order or contract with the desired pricing instead of modifying the existing one.
  SAP Notes and Support: Check for any relevant SAP Notes that may address this issue or provide additional guidance. If the problem persists, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Documentation: Review SAP documentation related to pricing and contracts in CRM to understand the rules governing fixed prices.
  User Roles and Permissions: Ensure that the user attempting to make the changes has the appropriate roles and permissions to modify pricing.
  Training: Consider training for users on how to handle fixed price agreements and the implications of changing them.
  
  By following these steps, you should be able to address the BIL327 error and understand the underlying reasons for its occurrence.