How To Fix BCOMEC004 - The connection to an external software component is interrupted

BCOMEC004 - Overview

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 004

• Message text: The connection to an external software component is interrupted

What causes this issue?

Further information on the external software component:
&V3&
The server concerned is &V1&.

System Response

The function was not executed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI Software
In this case the error occurred in (&V4&).
The return code for the underlying CTI Software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC004 - The connection to an external software component is interrupted ?

  The SAP error message BCOMEC004 indicates that there is an interruption in the connection to an external software component. This can occur in various scenarios, such as when SAP is trying to communicate with third-party applications, middleware, or other external systems.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the external component.
  Configuration Errors: Incorrect configuration settings in either the SAP system or the external software component can lead to connection issues.
  Timeouts: The connection may time out due to long processing times or delays in the external system.
  Service Availability: The external software component may be down or unavailable, leading to connection interruptions.
  Firewall or Security Settings: Firewalls or security settings may block the connection between SAP and the external component.
  Version Compatibility: Incompatibility between the versions of SAP and the external software can also cause connection issues.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the network connection between the SAP system and