How To Fix BCOMEC004 - The connection to an external software component is interrupted

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 004

• Message text: The connection to an external software component is interrupted

What causes this issue?

Further information on the external software component:
&V3&
The server concerned is &V1&.

System Response

The function was not executed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI Software
In this case the error occurred in (&V4&).
The return code for the underlying CTI Software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC004 - The connection to an external software component is interrupted ?

  The SAP error message BCOMEC004 indicates that there is an interruption in the connection to an external software component. This can occur in various scenarios, such as when SAP is trying to communicate with third-party applications, middleware, or other external systems.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the external component.
  Configuration Errors: Incorrect configuration settings in either the SAP system or the external software component can lead to connection issues.
  Timeouts: The connection may time out due to long processing times or delays in the external system.
  Service Availability: The external software component may be down or unavailable, leading to connection interruptions.
  Firewall or Security Settings: Firewalls or security settings may block the connection between SAP and the external component.
  Version Compatibility: Incompatibility between the versions of SAP and the external software can also cause connection issues.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the network connection between the SAP system and the external component is stable and functioning properly. You can use tools like ping or traceroute to diagnose network issues.
  Review Configuration Settings: Verify the configuration settings in both SAP and the external software. Ensure that all parameters are correctly set and match the requirements for communication.
  Increase Timeout Settings: If timeouts are an issue, consider increasing the timeout settings in the SAP system or the external component to allow for longer processing times.
  Check External Component Status: Ensure that the external software component is up and running. Check logs or monitoring tools to confirm its availability.
  Review Firewall Rules: Check firewall settings to ensure that they are not blocking the necessary ports or protocols required for communication between SAP and the external component.
  Update Software Versions: Ensure that both SAP and the external software component are running compatible versions. If necessary, update to the latest versions to resolve compatibility issues.
  Consult Logs: Review the SAP application logs and the logs of the external component for any error messages or warnings that could provide more insight into the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the BCOMEC004 error. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Refer to the official documentation for both SAP and the external software component for specific configuration and troubleshooting guidelines.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or the support team for the external software component for further assistance.
  
  By systematically addressing these potential causes and implementing the suggested solutions, you should be able to resolve the BCOMEC004 error and restore the connection to the external software component.