How To Fix BCOMAL177 - Internal error

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMAL - Business Communication: Alert Monitor Messages

• Message number: 177

• Message text: Internal error

What causes this issue?

The call function module POPUP_GET_VALUES_USER_HELP is terminated. The
reported return code is: &V1&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

To start a SAPconnect or SAPphone monitor use the alert monitor
environment of the CCMS (Computer Center Management System).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMAL177 - Internal error ?

  The SAP error message BCOMAL177, which indicates an "Internal error," can be somewhat vague, as it does not provide specific details about the underlying issue. However, here are some common causes, potential solutions, and related information that may help you troubleshoot this error:
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the data being processed, such as missing or incorrect entries in the database.
  Configuration Issues: Incorrect configuration settings in the system can lead to internal errors.
  System Bugs: There may be bugs in the SAP software or specific transactions that trigger this error.
  Authorization Issues: Lack of proper authorizations for the user executing the transaction can sometimes lead to internal errors.
  Performance Issues: High system load or performance bottlenecks can cause unexpected behavior, including internal errors.
  
  Solutions:
  
  Check SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that address the BCOMAL177 error. SAP frequently releases patches and updates that may resolve known issues.
  Review Transaction Logs: Check the transaction logs (SM21) and short dump analysis (ST22) for more detailed error messages that can provide insights into the cause of the internal error.
  Data Validation: Validate the data being processed to ensure there are no inconsistencies or missing entries. This may involve checking master data, transaction data, or configuration settings.
  Reconfigure Settings: If the error is related to configuration, review the relevant settings in the system and make necessary adjustments.
  User Authorizations: Ensure that the user has the necessary authorizations to perform the transaction. You can check this using transaction SU53 after the error occurs.
  System Performance: Monitor system performance and check for any bottlenecks. If the system is under heavy load, consider optimizing performance or scheduling resource-intensive tasks during off-peak hours.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including transaction codes, user actions, and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), ST22 (Dump Analysis), and SU53 (Authorization Check).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to the specific module or functionality you are working with, as it may provide insights into common issues and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the BCOMAL177 error and implement a suitable solution.