How To Fix BCOM_IR015 - Agent group &1 removed since support of attribute &2 is worse

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOM_IR - Messages for interaction routing

• Message number: 015

• Message text: Agent group &1 removed since support of attribute &2 is worse

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message BCOM_IR015 - Agent group &1 removed since support of attribute &2 is worse ?

  The SAP error message BCOM_IR015 indicates that an agent group has been removed because the support for a specific attribute is worse than expected. This typically occurs in the context of SAP Business Communication Management (BCM) or SAP Business Process Management (BPM) when there are issues related to the configuration of agent groups and their attributes.
  Cause:
  
  Attribute Configuration: The error suggests that the attributes associated with the agent group are not adequately supported or configured. This could be due to missing or incorrect settings in the agent group configuration.
  Version Compatibility: There may be compatibility issues between different versions of SAP components or between the SAP system and the underlying database.
  Data Integrity Issues: There could be inconsistencies or corruption in the data related to the agent group or its attributes.
  
  Solution:
  
  Review Agent Group Configuration: Check the configuration of the agent group in the SAP system. Ensure that all required attributes are correctly defined and supported.
  Update Attributes: If certain attributes are not supported, consider updating or removing them from the agent group configuration.
  Check for System Updates: Ensure that your SAP system is up to date with the latest patches and updates. Sometimes, issues are resolved in newer versions.
  Consult Documentation: Refer to the SAP documentation for BCM or BPM to understand the specific requirements and limitations regarding agent groups and their attributes.
  Data Consistency Check: Perform a data consistency check to identify and resolve any underlying data integrity issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. They can provide insights based on the specific configuration and version of your SAP system.
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that might address this specific error message or provide guidance on similar issues.
  Community Forums: Check SAP Community forums or other user groups where similar issues may have been discussed.
  Documentation: Review the official SAP Help Portal for detailed information on agent groups and their attributes in the context of your specific SAP module.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.