How To Fix BCOM_IR013 - One agent group found, end of agent group determination

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOM_IR - Messages for interaction routing

• Message number: 013

• Message text: One agent group found, end of agent group determination

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message BCOM_IR013 - One agent group found, end of agent group determination ?

  The SAP error message BCOM_IR013, which states "One agent group found, end of agent group determination," typically occurs in the context of SAP Business Communication Management (BCM) or SAP Contact Center (CC) when there is an issue with the determination of agent groups during the routing of calls or messages.
  Cause:
  
  Configuration Issues: The error may arise due to incorrect or incomplete configuration of agent groups in the SAP system. This could include missing or improperly defined agent group settings.
  Single Agent Group: The system has determined that there is only one agent group available for the routing process, which may not be the expected behavior.
  Routing Rules: The routing rules may not be set up correctly, leading to the system not being able to find multiple agent groups for the incoming communication.
  System Limitations: There may be limitations in the system that prevent it from recognizing multiple agent groups due to specific settings or constraints.
  
  Solution:
  
  Check Agent Group Configuration: Review the configuration of agent groups in the SAP system. Ensure that multiple agent groups are defined and that they are correctly set up to handle incoming communications.
  Review Routing Rules: Examine the routing rules and ensure they are configured to allow for multiple agent groups. Adjust the rules if necessary to ensure that the system can identify and utilize more than one agent group.
  Test with Different Scenarios: Conduct tests with different scenarios to see if the issue persists. This can help identify if the problem is specific to certain conditions or configurations.
  Consult Documentation: Refer to SAP documentation or help resources for BCM or CC to ensure that all configurations are in line with best practices.
  System Updates: Ensure that your SAP system is up to date with the latest patches and updates, as this may resolve any underlying issues related to the error.
  Contact SAP Support: If the issue persists after checking configurations and routing rules, consider reaching out to SAP support for further assistance. They may provide insights specific to your system setup.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  Documentation: Review the official SAP documentation for Business Communication Management or Contact Center for detailed guidance on agent group configuration and routing.
  
  By following these steps, you should be able to identify the cause of the BCOM_IR013 error and implement a solution to resolve it.