How To Fix BCOM_IR014 - More than one agent group found, attempt to limit further

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOM_IR - Messages for interaction routing

• Message number: 014

• Message text: More than one agent group found, attempt to limit further

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message BCOM_IR014 - More than one agent group found, attempt to limit further ?

  The SAP error message BCOM_IR014 indicates that there are multiple agent groups found for a particular process or task, and the system is unable to determine which one to use. This can occur in various contexts, such as when dealing with workflows, notifications, or other processes that involve agent determination.
  Cause:
  
  Multiple Agent Groups: The primary cause of this error is that the system has identified more than one agent group that could potentially handle the task or process. This can happen if the configuration allows for multiple groups to be assigned to a particular role or task.
  Configuration Issues: There may be issues in the configuration of the agent determination logic, leading to ambiguity in selecting the appropriate agent group.
  Role Assignment: The roles assigned to users or groups may overlap, causing the system to find multiple valid agents for the same task.
  
  Solution:
  
  
  Review Agent Determination Configuration:
  
  Check the configuration settings for agent determination in the relevant transaction (e.g., SWDD for workflows).
  Ensure that the logic used to determine agents is clear and unambiguous.
  
  
  
  Limit Agent Groups:
  
  If possible, modify the configuration to limit the number of agent groups that can be assigned to a particular task. This may involve adjusting the criteria used for agent selection.
  
  
  
  Check Role Assignments:
  
  Review the roles assigned to users and groups to ensure that there are no overlaps that could lead to multiple agent groups being identified.
  If necessary, consolidate roles or adjust assignments to ensure that only one agent group is applicable.
  
  
  
  Testing:
  
  After making changes, test the process to ensure that the error no longer occurs and that the correct agent group is being selected.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on agent determination and configuration settings related to your version of SAP.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SWDD (Workflow Builder) or PFTC (Task Maintenance) to review and modify workflows and tasks.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after attempting the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the BCOM_IR014 error and ensure that the system can correctly determine the appropriate agent group for the task at hand.