How To Fix BC_BOR863 - Customer does not exist; check your input

SAP Error Message - Details

• Message type: E = Error

• Message class: BC_BOR - BC Training (All Courses)

• Message number: 863

• Message text: Customer does not exist; check your input

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message BC_BOR863 - Customer does not exist; check your input ?

  The SAP error message BC_BOR863 indicates that the system could not find a customer record based on the input provided. This error typically occurs in scenarios where a customer ID or number is being referenced, but the system cannot locate a corresponding entry in the customer master data.
  Causes:
  
  Incorrect Customer ID: The customer ID or number entered may be incorrect or misspelled.
  Customer Not Created: The customer may not have been created in the system yet.
  Inactive Customer: The customer record may exist but is marked as inactive or blocked.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to missing customer data.
  Authorization Issues: The user may not have the necessary permissions to view the customer data.
  
  Solutions:
  
  Verify Customer ID: Double-check the customer ID or number for any typos or errors.
  Check Customer Master Data: Use transaction codes like XD03 (Display Customer) or FD03 (Display Customer - Company Code) to verify if the customer exists in the system.
  Create Customer: If the customer does not exist, you may need to create a new customer record using transaction codes like XD01 (Create Customer) or FD01 (Create Customer - Company Code).
  Check Status: If the customer exists but is inactive, you may need to reactivate the customer record.
  Review Authorizations: Ensure that the user has the necessary authorizations to access customer data. This may involve checking roles and permissions in the user profile.
  Consult with IT Support: If the issue persists, it may be beneficial to consult with your IT support team or SAP Basis team to investigate any underlying issues with data synchronization or system configuration.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for customer master data management, such as XD01, XD02, XD03, FD01, FD02, and FD03.
  SAP Notes: Check SAP Notes for any known issues or patches related to customer master data.
  Documentation: Review SAP documentation for customer master data management to understand the processes and requirements for creating and maintaining customer records.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.