How To Fix B0262 - The system could not determine whether the SAPphone is active

SAP Error Message - Details

• Message type: E = Error

• Message class: B0 - Business Partner General

• Message number: 262

• Message text: The system could not determine whether the SAPphone is active

What causes this issue?

You are logged on to more than one terminal at once.

System Response

The system could not establish whether SAPphone is active.

How to fix this error?

Only log on to one terminal if you want to use SAPphone.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message B0262 - The system could not determine whether the SAPphone is active ?

  The SAP error message B0262 indicates that the system is unable to determine the status of SAPphone, which is a feature used for mobile communication within the SAP environment. This error can arise due to various reasons, and here are some potential causes, solutions, and related information:
  Causes:
  
  Configuration Issues: The SAPphone may not be properly configured in the system settings.
  Missing Authorizations: The user may lack the necessary authorizations to access SAPphone functionalities.
  Network Issues: There may be connectivity problems between the SAP system and the SAPphone service.
  System Settings: The system parameters related to SAPphone may not be set correctly.
  SAPphone Not Installed: The SAPphone application may not be installed or activated in the system.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration settings for SAPphone in the SAP system. Ensure that all necessary parameters are correctly set.
  Use transaction code SPRO to access the configuration settings and check the relevant sections for SAPphone.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to use SAPphone. Check the user roles and profiles to confirm that they include access to SAPphone functionalities.
  
  
  
  Network Connectivity:
  
  Check the network connection to ensure that the SAP system can communicate with the SAPphone service. This may involve checking firewalls, proxies, or other network settings.
  
  
  
  System Parameters:
  
  Review the system parameters related to SAPphone. You can check transaction RZ10 for profile parameters that may affect SAPphone functionality.
  
  
  
  Installation Verification:
  
  Confirm that the SAPphone application is installed and activated in the system. If it is not installed, you may need to install it according to your organization's procedures.
  
  
  
  Consult Documentation:
  
  Refer to the official SAP documentation or notes related to SAPphone for any specific troubleshooting steps or updates that may be relevant to your version of SAP.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to SAPphone. You can search for relevant notes in the SAP Support Portal.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  System Logs: Review system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.