How To Fix B0262 - The system could not determine whether the SAPphone is active

B0262 - Overview

• Message type: E = Error

• Message class: B0 - Business Partner General

• Message number: 262

• Message text: The system could not determine whether the SAPphone is active

What causes this issue?

You are logged on to more than one terminal at once.

System Response

The system could not establish whether SAPphone is active.

How to fix this error?

Only log on to one terminal if you want to use SAPphone.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message B0262 - The system could not determine whether the SAPphone is active ?

  The SAP error message B0262 indicates that the system is unable to determine the status of SAPphone, which is a feature used for mobile communication within the SAP environment. This error can arise due to various reasons, and here are some potential causes, solutions, and related information:
  Causes:
  
  
  Configuration Issues: The SAPphone may not be properly configured in the system settings.
  Missing Authorizations: The user may lack the necessary authorizations to access SAPphone functionalities.
  Network Issues: There may be connectivity problems between the SAP system and the SAPphone service.
  System Settings: The system parameters related to SAPphone may not be set correctly.
  SAPphone Not Installed: The SAPphone application may not be installed or activated in the system.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration settings for SAPphone in the SAP system. Ensure that all necessary parameters are correctly set.
  Use transaction code SPRO to access the configuration settings and check the relevant sections for SAPphone.
  
  
  
  User Authorizations:
  
  Ensure that the user has the