How To Fix B0264 - Local or global telephone integration is switched off

B0264 - Overview

• Message type: E = Error

• Message class: B0 - Business Partner General

• Message number: 264

• Message text: Local or global telephone integration is switched off

CAUSE&
The local telephone integration of your terminal or global telephone
integration is switched off.

System Response

You cannot use SAPphone at present.

How to fix this error?

Please check your workstation-specific and client-wide settings and
inform your system administrator if necessary.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message B0264 - Local or global telephone integration is switched off ?

  The SAP error message B0264, which states "Local or global telephone integration is switched off," typically occurs when the telephone integration feature in SAP is not enabled. This feature allows users to integrate telephone systems with SAP applications, enabling functionalities such as click-to-dial and call logging.
  
  Cause:
  
  Configuration Settings: The telephone integration feature may not be activated in the SAP system settings.
  User Profile Settings: The user profile may not have the necessary settings enabled for telephone integration.
  System Parameters: Global or local parameters related to telephone integration may be set to "off."
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check System Configuration:
  
  Go to transaction code SPRO (SAP Reference IMG).
  Navigate to the relevant configuration settings for telephone integration. This may vary based on your SAP version and setup.
  Ensure that the telephone integration is enabled both globally and locally.
  
  
  
  User Profile Settings:
  
  Check the user profile settings for the user encountering the error.
  Use transaction code SU01 to