How To Fix B0264 - Local or global telephone integration is switched off

SAP Error Message - Details

• Message type: E = Error

• Message class: B0 - Business Partner General

• Message number: 264

• Message text: Local or global telephone integration is switched off

CAUSE&
The local telephone integration of your terminal or global telephone
integration is switched off.

System Response

You cannot use SAPphone at present.

How to fix this error?

Please check your workstation-specific and client-wide settings and
inform your system administrator if necessary.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message B0264 - Local or global telephone integration is switched off ?

  The SAP error message B0264, which states "Local or global telephone integration is switched off," typically occurs when the telephone integration feature in SAP is not enabled. This feature allows users to integrate telephone systems with SAP applications, enabling functionalities such as click-to-dial and call logging.
  Cause:
  
  Configuration Settings: The telephone integration feature may not be activated in the SAP system settings.
  User Profile Settings: The user profile may not have the necessary settings enabled for telephone integration.
  System Parameters: Global or local parameters related to telephone integration may be set to "off."
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check System Configuration:
  
  Go to transaction code SPRO (SAP Reference IMG).
  Navigate to the relevant configuration settings for telephone integration. This may vary based on your SAP version and setup.
  Ensure that the telephone integration is enabled both globally and locally.
  
  
  
  User Profile Settings:
  
  Check the user profile settings for the user encountering the error.
  Use transaction code SU01 to access the user profile.
  Ensure that the telephone integration settings are correctly configured.
  
  
  
  Adjust System Parameters:
  
  Use transaction code RZ10 to check and modify the system parameters.
  Look for parameters related to telephone integration and ensure they are set to "on."
  
  
  
  Consult Documentation:
  
  Refer to the SAP Help Portal or relevant documentation for your specific SAP version to find detailed instructions on enabling telephone integration.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above settings, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Manuals: Review user manuals or guides related to telephone integration in SAP for more context and configuration details.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to resolve the B0264 error and enable telephone integration in your SAP system.