How To Fix ATP_PAC012 - COM routines call failed with system error.

SAP Error Message - Details

• Message type: E = Error

• Message class: ATP_PAC -

• Message number: 012

• Message text: COM routines call failed with system error.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ATP_PAC012 - COM routines call failed with system error. ?

  The SAP error message ATP_PAC012, which states "COM routines call failed with system error," typically indicates an issue with the Advanced Planning and Optimization (APO) component of SAP, particularly related to the integration of COM (Collaborative Order Management) functionalities. This error can arise due to various reasons, including configuration issues, system resource limitations, or problems with the underlying COM components.
  Causes:
  
  Configuration Issues: Incorrect settings in the APO or COM configuration can lead to this error. This includes issues with master data, planning books, or data sources.
  System Resource Limitations: Insufficient memory or processing power on the server can cause COM routines to fail.
  Network Issues: Problems with network connectivity between the SAP system and external systems can lead to communication failures.
  COM Component Issues: The COM components themselves may be misconfigured or corrupted.
  Authorization Issues: Lack of proper authorizations for the user executing the COM routines can also lead to failures.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in the APO and ensure that all necessary parameters are correctly set. This includes checking the master data and planning books.
  Monitor System Resources: Use transaction codes like ST02 (buffer management), ST06 (OS monitor), and SM50 (process overview) to monitor system performance and resource usage. If resources are low, consider increasing them.
  Network Diagnostics: Check for any network issues that might be affecting communication between systems. Use tools like ping or traceroute to diagnose connectivity problems.
  Reinstall or Repair COM Components: If the COM components are suspected to be corrupted, consider reinstalling or repairing them.
  Check Authorizations: Ensure that the user has the necessary authorizations to execute the COM routines. Use transaction SU53 to analyze authorization failures.
  Review Logs: Check the application logs (transaction SLG1) and system logs (transaction SM21) for any additional error messages or warnings that could provide more context about the failure.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches and updates.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for APO and COM to ensure that all configurations and integrations are set up correctly.
  
  If the issue persists after trying the above solutions, it may be necessary to involve SAP support for further investigation and assistance.