How To Fix ATO_CUSTOMER820 - The import will then start in 1 hour.

SAP Error Message - Details

• Message type: E = Error

• Message class: ATO_CUSTOMER - ATO Messages for the End User

• Message number: 820

• Message text: The import will then start in 1 hour.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ATO_CUSTOMER820 - The import will then start in 1 hour. ?

  The SAP error message ATO_CUSTOMER820 typically indicates that there is a delay or a scheduled import process that is set to start in one hour. This message is often related to data import processes, such as those involving data migration, system updates, or batch jobs.
  Cause:
  
  Scheduled Job: The import process may be scheduled to start at a specific time, which is why you see the message indicating a one-hour wait.
  System Load: The system may be under heavy load, and the import process is being delayed to manage resources effectively.
  Configuration Settings: There may be configuration settings in the system that dictate when certain processes can run, leading to a scheduled delay.
  
  Solution:
  
  Check Job Scheduling: Review the job scheduling settings in your SAP system to see if the import process is indeed scheduled to start in one hour. You can do this using transaction codes like SM37 (Job Monitoring) to check the status of background jobs.
  Adjust Timing: If you need the import to start sooner, you may be able to adjust the scheduling settings or manually trigger the import process if your system allows it.
  Monitor System Load: If the delay is due to system load, consider monitoring the system performance and resource usage. You may need to optimize the system or schedule the import during off-peak hours.
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for handling import processes and error messages.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 for job monitoring, SM21 for system logs, and ST22 for dump analysis.
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message. You can search for specific notes in the SAP Support Portal.
  User Permissions: Ensure that you have the necessary permissions to view and manage scheduled jobs and imports in the SAP system.
  
  If the issue persists or if you require further assistance, consider reaching out to your SAP Basis team or SAP support for more detailed troubleshooting.