How To Fix ATO_CUSTOMER819 - This will close down the jobs and log off the users.

SAP Error Message - Details

• Message type: E = Error

• Message class: ATO_CUSTOMER - ATO Messages for the End User

• Message number: 819

• Message text: This will close down the jobs and log off the users.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ATO_CUSTOMER819 - This will close down the jobs and log off the users. ?

  The SAP error message ATO_CUSTOMER819 typically indicates an issue related to the system's configuration or user settings that can lead to job terminations and user log-offs. While the specific details of this error can vary based on the context in which it occurs, here are some common causes, potential solutions, and related information:
  Causes:
  
  Configuration Issues: The error may arise from incorrect settings in the SAP system configuration, particularly in relation to user roles, authorizations, or job scheduling.
  Resource Limitations: If the system is running low on resources (e.g., memory, CPU), it may terminate jobs and log off users to free up resources.
  User Session Limits: There may be restrictions on the number of concurrent sessions a user can have, leading to automatic log-offs when limits are exceeded.
  Background Job Failures: If a background job fails due to an error, it may trigger this message as part of the system's error handling.
  Custom Code Issues: If there are custom developments or enhancements in the system, they may be causing unexpected behavior leading to this error.
  
  Solutions:
  
  Check Configuration Settings: Review the configuration settings related to user roles, authorizations, and job scheduling. Ensure that they are set correctly.
  Monitor System Resources: Use transaction codes like ST02 (Buffer Monitor), ST06 (Operating System Monitor), and SM50 (Work Process Overview) to monitor system performance and resource usage. If resources are low, consider optimizing or upgrading the system.
  Review User Session Settings: Check the user profile settings to ensure that session limits are appropriate for your business needs. Adjust them if necessary.
  Analyze Background Jobs: Use transaction SM37 to check the status of background jobs. Look for any failed jobs and analyze their logs for errors.
  Debug Custom Code: If the error is related to custom developments, debug the code to identify any issues that may be causing the error.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve the issue.
  
  Related Information:
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  Documentation: Review SAP documentation related to user management, job scheduling, and system performance for best practices and troubleshooting tips.
  Community Forums: Engage with the SAP community through forums like SAP Community or Stack Overflow, where other users may have encountered similar issues and can offer insights.
  
  By following these steps, you should be able to identify the cause of the ATO_CUSTOMER819 error and implement a suitable solution.