How To Fix ATO_CUSTOMER098 - &2 unresolvable dependencies. Please report an incident on component &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: ATO_CUSTOMER - ATO Messages for the End User

• Message number: 098

• Message text: &2 unresolvable dependencies. Please report an incident on component &1.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ATO_CUSTOMER098 - &2 unresolvable dependencies. Please report an incident on component &1. ?

  The SAP error message ATO_CUSTOMER098 typically indicates that there are unresolvable dependencies in the configuration of a product or a variant in the SAP system, particularly in the context of Advanced Variant Configuration (AVC) or similar scenarios. This error can occur when the system encounters a situation where it cannot resolve the dependencies between characteristics, classes, or other configuration elements.
  Cause:
  
  Missing Dependencies: There may be missing or incorrectly defined dependencies in the configuration model.
  Circular Dependencies: The configuration might have circular dependencies that prevent the system from resolving them.
  Incorrect Configuration: The configuration might not be set up correctly, leading to conflicts between characteristics or classes.
  Data Inconsistencies: There could be inconsistencies in the master data or configuration data that lead to unresolved dependencies.
  
  Solution:
  
  Check Configuration Model: Review the configuration model for the product or variant in question. Ensure that all dependencies are correctly defined and that there are no circular references.
  Validate Characteristics: Ensure that all characteristics used in the configuration are properly defined and that their values are compatible with each other.
  Test Configuration: Use the configuration simulation tools in SAP to test the configuration and identify where the dependencies are failing.
  Review Master Data: Check the master data for any inconsistencies or missing entries that could affect the configuration.
  Consult Documentation: Refer to SAP documentation or notes related to Advanced Variant Configuration for guidance on resolving dependency issues.
  Report an Incident: If the issue persists and you cannot resolve it, report an incident to SAP support with the relevant details, including the component mentioned in the error message.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes that might address this specific error or provide guidance on resolving dependency issues.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Transaction Codes: Familiarize yourself with transaction codes like CU01 (Create Configuration Profile), CU02 (Change Configuration Profile), and CU03 (Display Configuration Profile) to manage configuration settings.
  
  When reporting an incident, make sure to include:
  
  The exact error message.
  Steps to reproduce the issue.
  Any relevant configuration settings or data.
  The SAP version and environment details.
  
  By following these steps, you should be able to identify and resolve the unresolvable dependencies causing the error message ATO_CUSTOMER098.