How To Fix ATO_CUSTOMER097 - You can either add both or none of the items or remove the dependency.

SAP Error Message - Details

• Message type: E = Error

• Message class: ATO_CUSTOMER - ATO Messages for the End User

• Message number: 097

• Message text: You can either add both or none of the items or remove the dependency.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ATO_CUSTOMER097 - You can either add both or none of the items or remove the dependency. ?

  The SAP error message ATO_CUSTOMER097 typically occurs in the context of Advanced Variant Configuration (AVC) when dealing with configurable products. This error indicates that there is a dependency between two items in a configuration, and the system is enforcing a rule that requires you to either add both items or remove the dependency altogether.
  Cause:
  
  Dependency Rules: The error arises from the dependency rules defined in the configuration model. These rules dictate how different components or characteristics of a product relate to one another.
  Incomplete Configuration: If you are trying to configure a product and have selected one item without the corresponding dependent item, the system will trigger this error.
  Configuration Settings: The configuration settings may not allow for partial selections of dependent items, leading to this error.
  
  Solution:
  
  Review Dependencies: Check the dependency rules in the configuration model. Identify which items are dependent on each other and ensure that you are selecting both or none as required.
  Modify Configuration: If you want to keep the current configuration, ensure that you add the dependent item that is missing. If you do not want to include the dependent item, you may need to remove the item that is currently selected.
  Adjust Dependency Logic: If the dependency is not necessary for your business process, consider modifying the dependency logic in the configuration model to allow for more flexibility.
  Consult Documentation: Refer to the SAP documentation or your internal guidelines for configuring products to understand the specific dependencies and rules that apply to your scenario.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CU01 (Create Configuration Profile) or CU02 (Change Configuration Profile) to review and modify the configuration settings.
  Debugging: If you have access to debugging tools, you can trace the configuration process to see where the dependency is being enforced.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional insights into handling dependencies in AVC.
  User Training: Ensure that users involved in product configuration are trained on how to handle dependencies and understand the implications of the rules set in the configuration model.
  
  By following these steps, you should be able to resolve the ATO_CUSTOMER097 error and successfully configure your product.