How To Fix ATO_CUSTOMER029 - Version &1 requires software component &2.


SAP Error Message - Details

  • Message type: E = Error

  • Message class: ATO_CUSTOMER - ATO Messages for the End User

  • Message number: 029

  • Message text: Version &1 requires software component &2.

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



    What else can you do?

    First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

    You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.


Smart SAP Assistant

  • What is the cause and solution for SAP error message ATO_CUSTOMER029 - Version &1 requires software component &2. ?

    The SAP error message ATO_CUSTOMER029 indicates that there is a version mismatch between the software component and the version that is required for a specific application or functionality. This error typically arises in the context of SAP's Advanced Transportation Optimization (ATO) or similar modules where specific software components are required to function correctly.

    Cause:

    1. Version Mismatch: The version of the software component you are trying to use does not match the version required by the application or system configuration.
    2. Missing Software Component: The required software component may not be installed in your SAP system.
    3. Configuration Issues: There may be configuration settings that are not aligned with the required software component version.

    Solution:

    1. Check Version Compatibility:

      • Verify the version of the software component you are using and compare it with the version required by the application. This information can usually be found in the SAP documentation or release notes.
    2. Install/Update Software Component:

      • If the required software component is not installed, you will need to install it. If it is installed but not the correct version, you may need to update it to the required version.
      • Use the SAP Software Update Manager (SUM) or the Software Logistics Toolset to manage software components.
    3. Review Configuration:

      • Check the configuration settings in your SAP system to ensure they are set up correctly for the required software component.
      • Consult with your SAP Basis team or system administrator to ensure that all necessary configurations are in place.
    4. Consult SAP Notes:

      • Look for relevant SAP Notes that may address this specific error message. SAP Notes often provide detailed information on known issues and their resolutions.
    5. Testing:

      • After making changes, perform testing to ensure that the issue is resolved and that the application functions as expected.

    Related Information:

    • SAP Documentation: Always refer to the official SAP documentation for the specific module you are working with for detailed information on software components and version requirements.
    • SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
    • SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if you have a support contract.

    By following these steps, you should be able to resolve the ATO_CUSTOMER029 error and ensure that your SAP system is functioning correctly with the required software components.

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