How To Fix ATO_CUSTOMER028 - Due to an upgrade, you must export the whole collection before a hotfix.

ATO_CUSTOMER028 - Overview

• Message type: E = Error

• Message class: ATO_CUSTOMER - ATO Messages for the End User

• Message number: 028

• Message text: Due to an upgrade, you must export the whole collection before a hotfix.

Self-Explanatory Message

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ATO_CUSTOMER028 - Details

• The SAP error message ATO_CUSTOMER028 indicates that due to an upgrade, you are required to export the entire collection before applying a hotfix. This typically occurs in the context of SAP's Application Lifecycle Management (ALM) or when working with SAP Solution Manager.
  
  Cause:
  
  Upgrade Requirement: The error is triggered because the system has undergone an upgrade, and the current state of the collection (which may include configurations, customizations, or other data) is not compatible with the new version of the software.
  Hotfix Application: Before applying a hotfix, SAP requires that the entire collection be exported to ensure that all relevant data and configurations are preserved and can be restored if necessary.
  
  
  Solution:
  
  
  Export the Collection:
  
  Navigate to the relevant transaction or tool in SAP that allows you to manage collections (e.g., SAP Solution Manager).
  Locate the option to export the entire collection. This may involve selecting the collection and choosing an export function.
  Follow the prompts to complete