How To Fix ATO_CUSTOMER028 - Due to an upgrade, you must export the whole collection before a hotfix.

SAP Error Message - Details

• Message type: E = Error

• Message class: ATO_CUSTOMER - ATO Messages for the End User

• Message number: 028

• Message text: Due to an upgrade, you must export the whole collection before a hotfix.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ATO_CUSTOMER028 - Due to an upgrade, you must export the whole collection before a hotfix. ?

  The SAP error message ATO_CUSTOMER028 indicates that due to an upgrade, you are required to export the entire collection before applying a hotfix. This typically occurs in the context of SAP's Application Lifecycle Management (ALM) or when working with SAP Solution Manager.
  Cause:
  
  Upgrade Requirement: The error is triggered because the system has undergone an upgrade, and the current state of the collection (which may include configurations, customizations, or other data) is not compatible with the new version of the software.
  Hotfix Application: Before applying a hotfix, SAP requires that the entire collection be exported to ensure that all relevant data and configurations are preserved and can be restored if necessary.
  
  Solution:
  
  
  Export the Collection:
  
  Navigate to the relevant transaction or tool in SAP that allows you to manage collections (e.g., SAP Solution Manager).
  Locate the option to export the entire collection. This may involve selecting the collection and choosing an export function.
  Follow the prompts to complete the export process. Ensure that you save the exported data in a secure location.
  
  
  
  Apply the Hotfix:
  
  Once the export is complete, you can proceed to apply the hotfix as per the instructions provided by SAP.
  After applying the hotfix, verify that the system is functioning correctly and that all configurations are intact.
  
  
  
  Restore if Necessary:
  
  If you encounter issues after applying the hotfix, you can restore the collection from the exported data.
  
  
  
  Related Information:
  
  Documentation: Always refer to the official SAP documentation for the specific version you are working with, as procedures and requirements may vary.
  SAP Notes: Check for any relevant SAP Notes that may provide additional context or specific instructions related to the error message ATO_CUSTOMER028.
  Support: If you are unsure about the process or encounter difficulties, consider reaching out to SAP Support or your internal IT team for assistance.
  
  Best Practices:
  
  Backup: Always ensure that you have a complete backup of your system and data before performing upgrades or applying hotfixes.
  Testing: If possible, test the upgrade and hotfix application in a development or test environment before applying changes to the production system.
  Documentation: Keep detailed records of the changes made during the upgrade and hotfix application for future reference.
  
  By following these steps, you should be able to resolve the ATO_CUSTOMER028 error and successfully apply the necessary hotfix.