How To Fix APPLG864 - Status of connection between CCMS and IGS

SAP Error Message - Details

• Message type: E = Error

• Message class: APPLG - Application Graphics Messages (Graphic Proxy Framework)

• Message number: 864

• Message text: Status of connection between CCMS and IGS

What causes this issue?

When R/3 is started CCMS is initialized. CCMS tries to connect to the
IGS. This connection may fail for one of the following reasons:
The IGS is not running
The IGS has not been configured properly

System Response

CCMS tries to connect to the IGS every 5 minutes.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message APPLG864 - Status of connection between CCMS and IGS ?

  The SAP error message APPLG864 indicates an issue with the connection between the CCMS (Computing Center Management System) and the IGS (Internet Graphics Server). This error typically arises when there is a failure in communication or configuration between these two components.
  Cause:
  
  Network Issues: There may be network connectivity problems preventing the CCMS from reaching the IGS.
  Configuration Errors: Incorrect configuration settings in either the CCMS or IGS can lead to connection failures.
  Service Availability: The IGS service may not be running or may have crashed.
  Firewall Restrictions: Firewalls or security settings may be blocking the necessary ports for communication.
  Version Compatibility: Incompatibility between the versions of CCMS and IGS can also lead to connection issues.
  
  Solution:
  
  Check Network Connectivity: Ensure that the network connection between the CCMS and IGS is stable and functioning. You can use tools like ping or traceroute to diagnose connectivity issues.
  Verify Configuration: Review the configuration settings for both CCMS and IGS. Ensure that the parameters are correctly set, including hostnames, ports, and any relevant parameters in the SAP profiles.
  Restart IGS: If the IGS service is not running, try restarting it. You can do this through the SAP Management Console or command line, depending on your setup.
  Check Logs: Look at the logs for both CCMS and IGS for any error messages or warnings that could provide more context about the issue.
  Firewall Settings: Ensure that any firewalls are configured to allow traffic on the necessary ports used by CCMS and IGS.
  Update Software: If there are known compatibility issues, consider updating to the latest versions of both CCMS and IGS.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message. SAP frequently releases notes that address known issues.
  Documentation: Review the official SAP documentation for CCMS and IGS for detailed configuration and troubleshooting steps.
  Community Forums: Engage with SAP community forums or support channels where other users may have encountered similar issues and can provide insights or solutions.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.