How To Fix APPL_MM_COMP_WFL021 - The manager of the requestor's manager of &1 could not be determined.

SAP Error Message - Details

• Message type: E = Error

• Message class: APPL_MM_COMP_WFL - Message class for workflow notifications

• Message number: 021

• Message text: The manager of the requestor's manager of &1 could not be determined.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message APPL_MM_COMP_WFL021 - The manager of the requestor's manager of &1 could not be determined. ?

  The SAP error message APPL_MM_COMP_WFL021 indicates that the system is unable to determine the manager of the requestor's manager for a specific workflow process. This typically occurs in scenarios involving workflow approvals, where the system needs to identify the appropriate approver based on the organizational structure.
  Cause:
  
  Missing Manager Assignment: The most common cause is that the requestor's manager does not have a manager assigned in the organizational structure.
  Incorrect Organizational Structure: There may be issues with the organizational data in the system, such as missing or incorrect entries in the HR master data.
  Workflow Configuration Issues: The workflow may not be configured correctly to retrieve the manager information.
  User Data Issues: The user data for the requestor or their manager may be incomplete or incorrect.
  
  Solution:
  
  
  Check Manager Assignment:
  
  Go to the HR master data (transaction code PA20 or PA30) and check the organizational assignment for the requestor's manager. Ensure that the manager has a valid manager assigned.
  
  
  
  Review Organizational Structure:
  
  Use transaction code PPOME or PPOSE to review the organizational structure and ensure that all positions and relationships are correctly defined.
  
  
  
  Update User Data:
  
  Ensure that the user data for both the requestor and their manager is complete and accurate. This includes checking the infotype 0101 (Organizational Assignment) and infotype 0001 (Organizational Assignment).
  
  
  
  Workflow Configuration:
  
  If you have access to workflow configuration, check the workflow settings to ensure that the logic for determining the manager is correctly set up. This may involve reviewing the workflow template and the associated decision steps.
  
  
  
  Testing:
  
  After making the necessary changes, test the workflow again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  PA20: Display HR Master Data
  PA30: Maintain HR Master Data
  PPOME: Change Organizational Structure
  PPOSE: Display Organizational Structure
  
  
  Workflow Monitoring: Use transaction SWI1 to monitor workflow instances and check for any additional errors or issues.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP Basis or HR team for further investigation, as they may have access to additional tools and logs to diagnose the problem.