How To Fix APPL_MM_COMP_WFL020 - The manager of the requestor of &1 could not be determined.

SAP Error Message - Details

• Message type: E = Error

• Message class: APPL_MM_COMP_WFL - Message class for workflow notifications

• Message number: 020

• Message text: The manager of the requestor of &1 could not be determined.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message APPL_MM_COMP_WFL020 - The manager of the requestor of &1 could not be determined. ?

  The SAP error message APPL_MM_COMP_WFL020 indicates that the system is unable to determine the manager of the requestor for a specific workflow request. This error typically arises in the context of workflows, particularly when a user initiates a process that requires approval or further action from their manager.
  Cause:
  
  Missing Manager Assignment: The most common cause is that the user (requestor) does not have a manager assigned in the system. This can happen if the organizational structure is not properly maintained.
  Incorrect User Data: The user master data may be incomplete or incorrect, leading to the inability to find the manager.
  Workflow Configuration Issues: There may be issues with the workflow configuration that prevent the system from correctly identifying the manager.
  Organizational Structure Changes: If there have been recent changes in the organizational structure, such as reassignments or deletions, the system may not reflect these changes correctly.
  
  Solution:
  
  
  Check User Master Data:
  
  Go to transaction code SU01 and enter the user ID of the requestor.
  Check the "Address" tab to ensure that the manager is assigned in the "Manager" field.
  If the manager is not assigned, you will need to assign the correct manager.
  
  
  
  Verify Organizational Structure:
  
  Use transaction code PPOME or PPOSE to check the organizational structure.
  Ensure that the requestor is correctly placed within the hierarchy and that their manager is defined.
  
  
  
  Maintain Manager Assignment:
  
  If the manager is missing, you can assign a manager using transaction code PPOM_OLD or PPOM to maintain the organizational assignment.
  
  
  
  Check Workflow Configuration:
  
  Review the workflow configuration to ensure that it is set up correctly to determine the manager based on the organizational structure.
  You may need to consult with a workflow administrator or SAP Basis team for assistance.
  
  
  
  Test the Workflow:
  
  After making the necessary changes, test the workflow again to see if the error persists.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  PPOME: Change Organizational Unit
  PPOSE: Display Organizational Structure
  PPOM_OLD: Maintain Organizational Assignment
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  Documentation: Review SAP documentation related to workflow management and organizational management for best practices in maintaining user and manager assignments.
  
  
  If the issue persists after following these steps, it may be necessary to engage with your SAP support team or consult SAP's support portal for further assistance.