How To Fix AJ535 - Incorrect call of adjustment reversal f. cust. change in doc. no. &1

SAP Error Message - Details

• Message type: E = Error

• Message class: AJ - Billing program

• Message number: 535

• Message text: Incorrect call of adjustment reversal f. cust. change in doc. no. &1

What causes this issue?

An internal error has occurred.
Function module ISU_BILL_CANCELLATION (INTERNAL: billing reversal) is
to be used to execute an adjustment reversal for a customer change for
billing document &V1&.
This is only possible if the interface parameter X_SPCANC is also
selected.
Function module ISU_BILL_CANCELLATION has been called up incorrectly.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message AJ535 - Incorrect call of adjustment reversal f. cust. change in doc. no. &1 ?

  The SAP error message AJ535, which states "Incorrect call of adjustment reversal for customer change in doc. no. &1," typically occurs in the context of financial accounting, particularly when dealing with customer account adjustments or reversals.
  Cause:
  This error can arise due to several reasons, including:
  
  
  Incorrect Document Status: The document you are trying to reverse may not be in a status that allows for reversal. For example, it might already be cleared or posted in a way that prevents further adjustments.
  
  
  Missing or Incorrect Data: The document number specified may not exist, or there may be missing information required for the reversal process.
  
  
  Configuration Issues: There may be issues with the configuration settings in the SAP system related to customer account adjustments or the specific transaction you are trying to perform.
  
  
  Authorization Issues: The user may not have the necessary permissions to perform the reversal operation.
  
  
  Solution:
  To resolve the AJ535 error, you can take the following steps:
  
  
  Check Document Status: Verify the status of the document number mentioned in the error message. Ensure that it is eligible for reversal.
  
  
  Validate Document Number: Confirm that the document number is correct and exists in the system. You can use transaction codes like FB03 to display the document and check its details.
  
  
  Review Configuration: If you have access, check the configuration settings related to customer adjustments in the SAP system. Ensure that the settings align with your business processes.
  
  
  User Authorization: Ensure that the user attempting the reversal has the necessary authorizations. You may need to consult with your SAP security team to verify this.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant transaction logs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB08 (to reverse a document) and FB03 (to display a document).
  Documentation: Review SAP documentation related to customer account management and document reversal processes.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the AJ535 error and implement a suitable solution.