How To Fix AJ497 - &4 is zero in device &1, register &2

AJ497 - Overview

• Message type: E = Error

• Message class: AJ - Billing program

• Message number: 497

• Message text: &4 is zero in device &1, register &2

What causes this issue?

The gas procedure &v3& entered in device &v1& in register &v2& returns
the value zero as &v4&. This does not make sense for gas billing.

System Response

INCLUDE ISU_VERARB OBJECT DOKU ID TX

How to fix this error?

Make sure that you have not entered any zero values for calorific value
and the components of the volume correction factor procedure in
Customizing.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message AJ497 - &4 is zero in device &1, register &2 ?

  The SAP error message AJ497 "&4 is zero in device &1, register &2" typically relates to issues in the SAP IS-U (Industry Solution for Utilities) module, particularly concerning the device management and meter reading processes. This error indicates that a specific value (represented by &4) is zero for a given device (represented by &1) and register (represented by &2). 
  
  Cause:
  
  Missing or Incorrect Configuration: The device or register may not be properly configured in the system, leading to a zero value being recorded.
  Meter Reading Issues: If the meter readings have not been entered or have been incorrectly recorded, it can result in a zero value.
  Data Transfer Problems: Issues during data transfer from the meter to the SAP system can lead to missing or zero values.
  Device Status: The device may be in a status that prevents it from recording or reporting values correctly.
  
  
  Solution:
  
  Check Device Configuration: Verify that the device and register are