How To Fix AH370 - Installation &1 scheduled billing date &2: inconsistent billing orders

SAP Error Message - Details

• Message type: E = Error

• Message class: AH - IS-U billing (master data)

• Message number: 370

• Message text: Installation &1 scheduled billing date &2: inconsistent billing orders

What causes this issue?

The system has determined an inconsistency. More than two billing
orders exist for installation &v1& with scheduled billing date &v2&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE ISU_SAP OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message AH370 - Installation &1 scheduled billing date &2: inconsistent billing orders ?

  The SAP error message AH370 indicates that there is an inconsistency in the billing orders related to a scheduled billing date. This error typically arises in the context of contract billing or service order billing, where the system expects certain conditions to be met for the billing process to proceed.
  Cause:
  
  Inconsistent Data: The billing orders may not be properly aligned with the scheduled billing date. This can happen if there are changes in the billing plan, or if the billing orders have been modified or deleted after they were created.
  Missing Billing Orders: There may be missing billing orders that should have been generated for the specified date.
  Incorrect Configuration: Configuration settings in the billing process may not be set up correctly, leading to inconsistencies.
  Timing Issues: If the billing date is set in the past or if there are overlapping billing periods, it can lead to this error.
  
  Solution:
  
  Check Billing Orders: Review the billing orders associated with the scheduled billing date. Ensure that all necessary billing orders are present and correctly configured.
  Review Billing Plan: Check the billing plan for the contract or service order to ensure that it is set up correctly and that the billing dates align with the expected billing orders.
  Recreate Billing Orders: If there are missing or inconsistent billing orders, you may need to recreate them. This can often be done through the billing document creation process.
  Adjust Scheduled Billing Date: If the scheduled billing date is incorrect, consider adjusting it to a date that aligns with the existing billing orders.
  Consult Configuration: If the issue persists, consult with your SAP configuration team to review the settings related to billing and ensure they are correctly set up.
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and updates, as some issues may be resolved in newer versions.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as VF01 (Create Billing Document) or VF02 (Change Billing Document) to manage billing documents.
  SAP Notes: Check SAP Notes for any known issues or fixes related to error AH370. SAP Notes can provide specific guidance or patches that may resolve the issue.
  Documentation: Review SAP documentation related to billing processes, especially in the context of your specific module (e.g., SD, PS) to understand the expected behavior and configurations.
  
  If the problem continues after following these steps, it may be beneficial to engage with SAP support or your internal SAP team for further investigation.