How To Fix ACR_RO_ECSL009 - Online validation failed. A technical error occurred.

SAP Error Message - Details

• Message type: E = Error

• Message class: ACR_RO_ECSL -

• Message number: 009

• Message text: Online validation failed. A technical error occurred.

What causes this issue?

VAT registration numbers were not validated due to a technical reason.

System Response

Online validation failed. It was not possible to validate any VAT
registration number.

How to fix this error?

Check the configuration of your communication arrangement.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ACR_RO_ECSL009 - Online validation failed. A technical error occurred. ?

  The SAP error message "ACR_RO_ECSL009 Online validation failed. A technical error occurred." typically indicates that there was an issue during the online validation process in the SAP system, particularly related to the Advanced Compliance Reporting (ACR) module. This error can arise due to various reasons, including configuration issues, data inconsistencies, or system-related problems.
  Possible Causes:
  
  Configuration Issues: Incorrect settings in the ACR configuration can lead to validation failures.
  Data Inconsistencies: Missing or incorrect data in the documents being validated can trigger this error.
  System Performance: High system load or performance issues can cause timeouts or failures during the validation process.
  Technical Errors: Bugs or issues in the underlying code or system components can lead to unexpected errors.
  Authorization Issues: Lack of proper authorizations for the user trying to perform the validation.
  
  Solutions:
  
  Check Configuration: Review the ACR configuration settings to ensure they are set up correctly. This includes checking the settings for the specific country or region you are working with.
  Validate Data: Ensure that all required fields in the documents are filled out correctly and that there are no inconsistencies in the data.
  Monitor System Performance: Check the system performance and logs to identify any bottlenecks or issues that may be affecting the validation process.
  Review Logs: Look at the application logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong.
  Check Authorizations: Ensure that the user has the necessary authorizations to perform the validation.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it appears to be a technical error that cannot be resolved through standard troubleshooting.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log) to check logs for errors.
  SAP Notes: Search for SAP Notes related to ACR and the specific error message for any known issues or patches.
  Documentation: Review the official SAP documentation for ACR to understand the validation process and requirements better.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution. If the problem continues, further investigation or assistance from SAP support may be necessary.