How To Fix /ACCGO/MCK_NEGO011 - CBC/PBC refresh data not found

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/MCK_NEGO -

• Message number: 011

• Message text: CBC/PBC refresh data not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/MCK_NEGO011 - CBC/PBC refresh data not found ?

  The SAP error message /ACCGO/MCK_NEGO011 CBC/PBC refresh data not found typically relates to issues in the context of the SAP Converged Billing (CBC) or the Product Billing Component (PBC). This error indicates that the system is unable to find the necessary data for refreshing the billing information, which can be due to several reasons.
  Possible Causes:
  
  Data Not Available: The required data for the refresh process may not exist in the database. This could be due to incomplete data migration or data not being generated as expected.
  Configuration Issues: There may be configuration settings that are not correctly set up, leading to the system not being able to access the necessary data.
  Timing Issues: The refresh process may be attempted before the necessary data has been created or updated in the system.
  Authorization Issues: The user executing the refresh may not have the necessary authorizations to access the required data.
  System Errors: There could be underlying system errors or inconsistencies in the database that are preventing the data from being found.
  
  Solutions:
  
  Check Data Availability: Verify that the data required for the refresh is indeed present in the system. This may involve checking the relevant tables or logs to ensure that the data has been created.
  Review Configuration: Ensure that all necessary configurations for CBC/PBC are correctly set up. This may involve checking transaction codes related to configuration settings.
  Timing Adjustments: If the refresh is being executed too early, consider scheduling it to run after the necessary data has been generated or updated.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to access the data.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  Consult Documentation: Refer to SAP documentation or notes related to CBC/PBC for any specific guidance on this error message.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Transaction Codes: Familiarize yourself with transaction codes related to CBC/PBC, such as /ACCGO/ related transactions, to better understand the configuration and data flow.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the error message /ACCGO/MCK_NEGO011 CBC/PBC refresh data not found.