How To Fix /ACCGO/DGR019 - Multiple active production services found

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/DGR -

• Message number: 019

• Message text: Multiple active production services found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/DGR019 - Multiple active production services found ?

  The SAP error message /ACCGO/DGR019 Multiple active production services found typically occurs in the context of the SAP S/4HANA system, particularly when dealing with the Advanced Compliance Reporting (ACR) or similar functionalities. This error indicates that there are multiple active production services that are conflicting with each other, which can prevent the system from determining which service to use for processing.
  Cause:
  
  
  Multiple Active Services: The primary cause of this error is that there are multiple production services that are marked as active in the system. This can happen if:
  
  There are multiple versions of the same service that have not been properly deactivated.
  There are services that have been incorrectly configured or not properly managed.
  
  
  
  Configuration Issues: Sometimes, the configuration settings for the services may not be aligned, leading to conflicts.
  
  
  Transport Issues: If changes have been transported from one system to another (e.g., from development to production), it may lead to inconsistencies in the active services.
  
  
  Solution:
  
  
  Check Active Services: 
  
  Go to the relevant transaction or configuration area where the production services are managed (e.g., transaction /ACCGO/PROD_SERVICES).
  Review the list of active services and identify any duplicates or conflicting services.
  
  
  
  Deactivate Unnecessary Services: 
  
  If you find multiple active services that are not needed, deactivate the ones that are not required. Ensure that only one service is active for the specific functionality you are trying to use.
  
  
  
  Review Configuration: 
  
  Ensure that the configuration for the active service is correct and that it aligns with the business requirements.
  
  
  
  Transport Management: 
  
  If the issue arose after a transport, check the transport logs and ensure that the services were transported correctly. You may need to adjust the configuration in the target system.
  
  
  
  Consult Documentation: 
  
  Refer to the SAP documentation or notes related to the specific version of the software you are using. There may be specific guidelines or patches available that address this issue.
  
  
  
  Contact SAP Support: 
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They may provide insights or patches that are not publicly available.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  System Logs: Review system logs for any additional error messages or warnings that could provide more context about the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to resolve the /ACCGO/DGR019 Multiple active production services found error and ensure that your SAP system functions correctly.