How To Fix /ACCGO/CAS_MSG397 - No permitted payees exist for vendor &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_MSG -

• Message number: 397

• Message text: No permitted payees exist for vendor &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_MSG397 - No permitted payees exist for vendor &1 ?

  The SAP error message /ACCGO/CAS_MSG397 No permitted payees exist for vendor &1 typically occurs in the context of the SAP Convergent Charging (SAP CC) or related financial modules when there is an attempt to process a payment or transaction for a vendor that does not have any permitted payees defined in the system.
  Cause:
  
  Missing Payee Configuration: The vendor in question does not have any payees assigned to it in the system. This could be due to a configuration oversight or an incomplete setup.
  Incorrect Vendor Data: The vendor master data may not be correctly maintained, leading to the absence of permitted payees.
  Authorization Issues: There may be restrictions or authorizations that prevent the system from recognizing the payees for the vendor.
  Data Migration Issues: If the vendor data was migrated from another system, it’s possible that the payee information was not transferred correctly.
  
  Solution:
  
  
  Check Vendor Master Data:
  
  Go to the vendor master data transaction (e.g., XK03 for display).
  Verify that the vendor has the necessary payees assigned. If not, you will need to add the permitted payees.
  
  
  
  Add Permitted Payees:
  
  If the vendor does not have any permitted payees, you can add them through the vendor master data maintenance transaction (e.g., XK01 for create or XK02 for change).
  Ensure that the payee details are correctly filled out and saved.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings related to vendor payees in the relevant customizing transactions (e.g., SPRO).
  Ensure that the settings allow for the assignment of payees to vendors.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to view and manage vendor payees.
  Consult with your SAP security team if there are any authorization issues.
  
  
  
  Data Migration Review:
  
  If the issue arose after a data migration, review the migration process to ensure that all necessary data, including payees, was correctly imported.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to this error message for any additional troubleshooting steps or known issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XK01, XK02, and XK03 for vendor management.
  SAP Notes: Check SAP Notes for any updates or patches that may address this issue.
  Support: If the problem persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the error message and ensure that the vendor has the necessary permitted payees configured in the system.