How To Fix /ACCGO/CAS_CALLOFF173 - Order is a diversion order

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_CALLOFF -

• Message number: 173

• Message text: Order is a diversion order

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_CALLOFF173 - Order is a diversion order ?

  The SAP error message /ACCGO/CAS_CALLOFF173 Order is a diversion order typically occurs in the context of SAP's Advanced Compliance Management (ACM) or related modules dealing with order processing and logistics. This error indicates that the order in question is classified as a diversion order, which may have specific handling requirements or restrictions.
  Cause:
  
  Order Type: The order is identified as a diversion order, which usually means it is intended for a different destination than originally planned.
  Configuration Issues: There may be configuration settings in the system that do not allow certain operations on diversion orders.
  Business Rules: There may be specific business rules or compliance regulations that restrict actions on diversion orders.
  
  Solution:
  
  Review Order Details: Check the details of the order to confirm its status as a diversion order. Ensure that the order is correctly set up and that all necessary information is provided.
  Consult Documentation: Refer to your organization's documentation or SAP notes related to diversion orders to understand any specific handling procedures.
  Adjust Configuration: If the error is due to configuration settings, consult with your SAP Basis or configuration team to adjust the settings that govern diversion orders.
  User Authorization: Ensure that the user attempting to process the order has the necessary authorizations to handle diversion orders.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context.
  Training: Ensure that users involved in order processing are trained on the handling of diversion orders and the associated business processes.
  Documentation: Maintain up-to-date documentation on the processes and configurations related to diversion orders to facilitate troubleshooting in the future.
  
  By following these steps, you should be able to address the error message and ensure proper handling of diversion orders within your SAP system.