How To Fix /ACCGO/CAS_CALLOFF175 - Call-off disabled: Queue &1 is stuck

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_CALLOFF -

• Message number: 175

• Message text: Call-off disabled: Queue &1 is stuck

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_CALLOFF175 - Call-off disabled: Queue &1 is stuck ?

  The SAP error message /ACCGO/CAS_CALLOFF175 Call-off disabled: Queue &1 is stuck typically indicates that there is an issue with a processing queue in the SAP system, specifically related to the Call-off process in the context of the SAP Advanced Compliance Reporting (ACR) or similar modules. This error suggests that the system is unable to process a call-off request because the specified queue is stuck or not functioning as expected.
  Causes:
  
  Queue Blockage: The queue may be blocked due to a long-running process or a deadlock situation.
  System Performance Issues: High system load or performance issues can lead to queues not being processed in a timely manner.
  Configuration Issues: Incorrect configuration settings for the call-off process or the queues can lead to this error.
  Data Issues: Corrupted or inconsistent data in the queue can prevent processing.
  Technical Errors: Bugs or issues in the underlying SAP software or custom code can also lead to this error.
  
  Solutions:
  
  Check Queue Status: Use transaction codes like SMQ1 (for outbound queues) or SMQ2 (for inbound queues) to check the status of the queues. Look for any stuck or failed entries.
  Process Stuck Entries: If you find any stuck entries, you may need to manually process or delete them, depending on the situation.
  Monitor System Performance: Check system performance metrics to identify any bottlenecks. You may need to optimize system resources or adjust workload management.
  Review Configuration: Ensure that the configuration settings for the call-off process and queues are correct. Consult with your SAP Basis or functional team if necessary.
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and updates, as this may resolve known issues.
  Analyze Logs: Review system logs (transaction SLG1) for any related error messages that could provide more context on the issue.
  Restart Queue Processing: In some cases, restarting the queue processing or the relevant background jobs may resolve the issue.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for the specific module you are working with for more detailed troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue persists and you are unable to resolve it, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the /ACCGO/CAS_CALLOFF175 error message.