How To Fix /ACCGO/CAS_CALLOFF162 - Item qty is less than the called-off qty; call-off will be reversed

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_CALLOFF -

• Message number: 162

• Message text: Item qty is less than the called-off qty; call-off will be reversed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_CALLOFF162 - Item qty is less than the called-off qty; call-off will be reversed ?

  The SAP error message /ACCGO/CAS_CALLOFF162 indicates that there is a discrepancy between the item quantity that is being processed and the quantity that has been called off in a call-off scenario. This typically occurs in the context of contract management or procurement processes where items are delivered in multiple quantities over time.
  Cause:
  
  Quantity Mismatch: The quantity of the item being processed (e.g., during a goods receipt or invoice verification) is less than the quantity that was previously called off against a contract or scheduling agreement.
  Incorrect Call-Off: The call-off quantity may have been set incorrectly in the system, leading to an expectation of a larger quantity than what is being delivered.
  Data Entry Errors: Manual entry errors during the creation of call-offs or goods receipts can lead to discrepancies.
  System Configuration Issues: There may be issues with how the system is configured to handle call-offs, particularly if there are custom developments or specific business rules in place.
  
  Solution:
  
  Verify Call-Off Quantity: Check the original call-off document to ensure that the quantity called off is correct and matches the expected delivery.
  Adjust Delivery Quantity: If the delivery quantity is indeed less than the called-off quantity, you may need to adjust the delivery or create a new call-off for the remaining quantity.
  Correct Data Entry: If the error was due to incorrect data entry, correct the entries in the relevant documents (e.g., purchase order, call-off).
  Consult with Procurement: If you are unsure about the correct quantities, consult with the procurement or contract management team to clarify the expected quantities.
  Check System Configuration: If the issue persists, it may be necessary to review the system configuration or consult with your SAP support team to ensure that the call-off process is set up correctly.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like ME23N (Display Purchase Order), ME31K (Create Contract), or ME2K (Purchase Orders by Account Assignment) to review related documents.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide guidance on handling call-off discrepancies.
  Documentation: Review SAP documentation or user manuals related to call-off processes and contract management for best practices and troubleshooting steps.
  
  If the problem continues after following these steps, it may be beneficial to engage with your SAP support team or a consultant who specializes in SAP MM (Materials Management) or SD (Sales and Distribution) modules for further assistance.