How To Fix /ACCGO/CAS_CALLOFF003 - Enter another TC; pricing TC is locked by user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_CALLOFF -

• Message number: 003

• Message text: Enter another TC; pricing TC is locked by user &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_CALLOFF003 - Enter another TC; pricing TC is locked by user &1 ?

  The SAP error message /ACCGO/CAS_CALLOFF003 Enter another TC; pricing TC is locked by user &1 typically occurs in the context of the SAP Convergent Charging (SAP CC) module. This error indicates that the pricing transaction code (TC) you are trying to access is currently locked by another user, which prevents you from making changes or accessing that particular transaction.
  Cause:
  
  User Lock: The pricing transaction code is locked by another user (indicated by &1 in the error message). This can happen if another user is currently editing or processing the same transaction.
  Session Timeout: If a user has left a session open for an extended period, it may lock the transaction.
  System Configuration: There may be specific configurations or settings in the system that enforce locking mechanisms for certain transactions.
  
  Solution:
  
  Wait and Retry: If the lock is temporary, you can wait for the other user to finish their work and then try again.
  Identify the Locking User: If you have the necessary permissions, you can check which user is locking the transaction. This can typically be done using transaction codes like SM12 (to view and delete locks) or SM21 (to check system logs).
  Contact the User: If you identify the user who has locked the transaction, you can reach out to them to see if they can release the lock.
  Release the Lock: If the locking user is not available and you have the necessary authorizations, you can manually release the lock using transaction SM12. Be cautious with this approach, as it may lead to data inconsistencies if the other user is still working on the transaction.
  Check for System Issues: If this issue occurs frequently, it may be worth investigating if there are any underlying system issues or configurations that need to be addressed.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 for lock management, SM21 for system logs, and SU01 for user management.
  User Roles and Authorizations: Ensure that users have the appropriate roles and authorizations to access and modify pricing transactions.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP Convergent Charging documentation for best practices on managing pricing transactions and understanding locking mechanisms.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.