How To Fix >A320 - Document &1 was created by agency business, reversal is not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: >A -

• Message number: 320

• Message text: Document &1 was created by agency business, reversal is not possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >A320 - Document &1 was created by agency business, reversal is not possible ?

  The SAP error message "A320 Document &1 was created by agency business, reversal is not possible" typically occurs in the context of financial transactions, particularly when dealing with documents that have been created through agency business processes. This error indicates that the document in question cannot be reversed due to the specific nature of how it was created.
  Cause:
  
  Agency Business Context: The document was created as part of an agency business process, which often involves third-party transactions or specific accounting rules that prevent reversal.
  Document Type Restrictions: Certain document types in SAP may have restrictions on reversal based on the configuration or the nature of the transaction.
  Status of the Document: The document may be in a status that does not allow for reversal, such as being part of a completed or settled transaction.
  
  Solution:
  
  Check Document Type: Verify the document type and its configuration in the system. Some document types may not allow reversals due to business rules.
  Manual Adjustment: If reversal is not possible, consider making a manual adjustment or correction entry to address the issue instead of reversing the document.
  Consult with Finance Team: Engage with your finance or accounting team to understand the implications of the agency business process and to explore alternative solutions.
  Review Configuration: If you have access, review the configuration settings related to agency business in your SAP system to see if adjustments can be made to allow for reversals in certain scenarios.
  SAP Notes and Documentation: Check SAP Notes or documentation for any specific guidance related to this error message. There may be updates or patches that address this issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB08 (Reverse Document) and FBRA (Reset Cleared Items) to understand their limitations in the context of agency business.
  SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance, providing them with the error message and context.
  Training and Documentation: Ensure that users involved in financial transactions are trained on the specific processes and limitations related to agency business in SAP.
  
  By understanding the context of the error and exploring the suggested solutions, you can effectively address the issue and ensure proper handling of financial documents in SAP.