How To Fix >A185 - Item &1 &2 cannot be cleared - customer payment on its way.

SAP Error Message - Details

• Message type: E = Error

• Message class: >A -

• Message number: 185

• Message text: Item &1 &2 cannot be cleared - customer payment on its way.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >A185 - Item &1 &2 cannot be cleared - customer payment on its way. ?

  The SAP error message A185 indicates that a specific item (identified by the document number and item number) cannot be cleared because a customer payment is already in process. This typically occurs in the context of accounts receivable when a payment has been initiated but not yet posted, preventing the clearing of the related open item.
  Cause:
  
  Pending Payment: A customer payment has been initiated but not yet processed or posted in the system.
  Payment in Transit: The payment is in transit, meaning it has been sent by the customer but has not yet been received and recorded in the SAP system.
  Clearing Attempt: An attempt is being made to clear an open item that is linked to a payment that is still pending.
  
  Solution:
  
  Wait for Payment Posting: If the payment is in transit, you may need to wait until it is posted in the system. Once the payment is recorded, the item can be cleared.
  Check Payment Status: Verify the status of the payment. You can check the payment document in the system to see if it has been posted or if there are any issues with it.
  Manual Clearing: If necessary, you can manually clear the item once the payment is posted. This can be done through the transaction code F-32 (Clear Customer).
  Review Payment Processing: Ensure that the payment processing is functioning correctly. If there are issues with the payment processing, they need to be resolved.
  Consult with Finance Team: If you are unsure about the status of the payment or how to proceed, consult with your finance or accounts receivable team for assistance.
  
  Related Information:
  
  
  Transaction Codes: 
  
  F-32: Clear Customer
  FBL5N: Customer Line Item Display (to check open items)
  FB03: Display Document (to view payment documents)
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message or provide additional troubleshooting steps.
  
  
  Documentation: Review SAP documentation or user manuals related to accounts receivable and payment processing for more detailed guidance.
  
  
  By following these steps, you should be able to resolve the issue related to the A185 error message in SAP.