How To Fix >A038 - Residence time not entered for worklists of type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: >A -

• Message number: 038

• Message text: Residence time not entered for worklists of type &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >A038 - Residence time not entered for worklists of type &1 ?

  The SAP error message A038: Residence time not entered for worklists of type &1 typically occurs in the context of worklist management in SAP systems, particularly when dealing with workflow or task management. This error indicates that the residence time (the time a work item should remain in a worklist before being processed or escalated) has not been defined for a specific type of worklist.
  Cause:
  The primary cause of this error is that the configuration for the worklist type specified in the error message does not have a residence time set. This can happen due to:
  
  Missing Configuration: The residence time for the worklist type has not been defined in the system settings.
  Incorrect Worklist Type: The worklist type being referenced may not be correctly set up or may not exist in the system.
  Transport Issues: If the configuration was recently transported from another system, it may not have included the necessary settings for residence time.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Worklist Configuration:
  
  Go to the relevant configuration settings in SAP. This is usually found in the transaction code SPRO (SAP Project Reference Object).
  Navigate to the section for workflow or worklist management.
  Look for the settings related to worklist types and ensure that a residence time is defined for the worklist type indicated in the error message.
  
  
  
  Define Residence Time:
  
  If the residence time is not defined, you will need to create or update the configuration to include a residence time for the specified worklist type.
  Ensure that the residence time is set according to your business requirements.
  
  
  
  Validate Worklist Type:
  
  Ensure that the worklist type referenced in the error message is valid and correctly configured in the system.
  
  
  
  Transport Configuration:
  
  If the issue arose after a transport, check the transport logs to ensure that all necessary configurations were included and correctly applied.
  
  
  
  Testing:
  
  After making the necessary changes, test the workflow or task that triggered the error to ensure that the issue is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SWDD (Workflow Builder) or SWI1 (Work Item Selection) to analyze workflows and work items.
  Documentation: Refer to SAP Help documentation for detailed information on configuring worklists and workflows.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to worklist configuration and residence time.
  
  If the problem persists after following these steps, consider reaching out to your SAP Basis or Workflow team for further assistance, as they may have more insights into the specific configuration of your SAP environment.