How To Fix >A027 - No residence time defined for collection work items

SAP Error Message - Details

• Message type: E = Error

• Message class: >A -

• Message number: 027

• Message text: No residence time defined for collection work items

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >A027 - No residence time defined for collection work items ?

  The SAP error message A027: No residence time defined for collection work items typically occurs in the context of SAP Collections Management or Accounts Receivable processes. This error indicates that the system is unable to process certain work items because there is no residence time defined for them. Residence time is a parameter that determines how long a work item should remain in a specific status before it is processed or moved to the next step.
  Cause:
  
  Missing Configuration: The most common cause of this error is that the residence time for the collection work items has not been defined in the system configuration.
  Incorrect Settings: There may be incorrect or incomplete settings in the configuration of the collection work item types.
  Custom Development: If there are custom developments or enhancements in the system, they might not be handling residence times correctly.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Define Residence Time:
  
  Go to the SAP Customizing Implementation Guide (SPRO).
  Navigate to Financial Accounting (New) > Accounts Receivable and Accounts Payable > Collections Management > Define Residence Time for Collection Work Items.
  Here, you can define the residence time for the relevant work item types. Make sure to set appropriate values based on your business requirements.
  
  
  
  Check Work Item Types:
  
  Ensure that the work item types you are using in your collections process have the residence time defined. You can check this in the same configuration area.
  
  
  
  Review Custom Code:
  
  If there are any custom developments related to the collection work items, review the code to ensure that it correctly handles residence times.
  
  
  
  Testing:
  
  After making the necessary changes, test the process to ensure that the error no longer occurs and that work items are processed as expected.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed guidance on configuring residence times and managing collection work items.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or FBL5N for displaying customer line items.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By ensuring that residence times are properly defined and configured, you should be able to resolve the A027 error and continue processing your collection work items without issues.