How To Fix 8I068 - Customer does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: 8I - Localization India

• Message number: 068

• Message text: Customer does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 8I068 - Customer does not exist ?

  The SAP error message 8I068: Customer does not exist typically occurs when you are trying to process a transaction or access a customer record that the system cannot find. This can happen for several reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  Incorrect Customer Number: The customer number you are trying to use may be incorrect or mistyped.
  Customer Not Created: The customer record may not have been created in the system.
  Customer Deactivation: The customer may have been deactivated or marked for deletion.
  Incorrect Company Code: The customer may exist in a different company code than the one you are currently working in.
  Data Synchronization Issues: If your system is integrated with other systems, there may be synchronization issues leading to missing customer records.
  
  Solutions:
  
  Verify Customer Number: Double-check the customer number you are entering to ensure it is correct.
  Create Customer Record: If the customer does not exist, you may need to create a new customer record using transaction codes like XD01 (Create Customer - General) or FD01 (Create Customer - Company Code).
  Check Customer Status: Use transaction code XD03 (Display Customer) to check if the customer exists and verify its status. If it is marked for deletion, you may need to reactivate it.
  Check Company Code: Ensure that you are using the correct company code. You can check the customer’s details in the relevant company code using XD03.
  Consult with IT Support: If you suspect data synchronization issues, consult your IT support team to investigate any integration problems.
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  XD01: Create Customer (General Data)
  XD02: Change Customer (General Data)
  XD03: Display Customer (General Data)
  FD01: Create Customer (Company Code)
  FD02: Change Customer (Company Code)
  FD03: Display Customer (Company Code)
  
  
  
  Authorization Issues: Ensure that you have the necessary authorizations to view or create customer records in the system.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to customer management that might be relevant to your version of SAP.
  
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it. If the problem persists, consider reaching out to your SAP support team for further assistance.