How To Fix 6G036 - Customer entries may not be edited/extended in SAP systems

SAP Error Message - Details

• Message type: E = Error

• Message class: 6G - Messages for System Administration Assistant

• Message number: 036

• Message text: Customer entries may not be edited/extended in SAP systems

What causes this issue?

You want to modify or delete a structure node in the System
Administration Assistant that is in the customer area.

System Response

However, the current system was recognized as an SAP System.
In SAP Systems, you cannot change any customer data.

How to fix this error?

If it is the correct system type (SAP), modify only the SAP structure
nodes.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 6G036 - Customer entries may not be edited/extended in SAP systems ?

  The SAP error message 6G036 indicates that customer entries cannot be edited or extended in the SAP system. This error typically arises due to specific settings or restrictions in the system configuration, particularly related to the customer master data.
  Cause:
  
  Data Locking: The customer master data may be locked for editing due to various reasons, such as being in use by another user or process.
  Authorization Issues: The user may not have the necessary authorizations to edit or extend customer entries.
  System Configuration: Certain configurations in the SAP system may restrict editing of customer data, especially in production environments.
  Status of Customer: The customer may be in a status that does not allow changes (e.g., blocked or inactive).
  Client Settings: The client settings may restrict changes to customer data.
  
  Solution:
  
  Check User Authorizations: Ensure that the user has the appropriate authorizations to edit or extend customer entries. This can be checked in transaction SU53 or by consulting with the security team.
  Unlock Customer Data: If the customer data is locked, identify the user or process that is holding the lock and resolve it. You can check locks using transaction SM12.
  Review Customer Status: Check the status of the customer in the customer master data. If the customer is blocked or inactive, you may need to change its status before making edits.
  Consult Configuration Settings: Review the configuration settings in the SAP system that may restrict editing of customer data. This may involve consulting with the SAP Basis or configuration team.
  Use Appropriate Transaction: Ensure that you are using the correct transaction code for editing customer data (e.g., XD02 for general data, FD02 for financial data).
  Check Client Settings: If the issue persists, check the client settings to ensure that there are no restrictions on editing customer data.
  
  Related Information:
  
  Transaction Codes: 
  
  XD02: Change Customer (Centrally)
  FD02: Change Customer (Financial)
  VD02: Change Customer (Sales Area)
  
  
  Authorization Objects: Check for relevant authorization objects such as F_BKPF_BSA (Accounting Document) and F_KNA1_AKT (Customer Master Data).
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to this error message.
  Documentation: Review SAP documentation related to customer master data management for best practices and guidelines.
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.