How To Fix 6D788 - Tenant with customer account could not be changed

SAP Error Message - Details

• Message type: E = Error

• Message class: 6D - Real Estate Messages

• Message number: 788

• Message text: Tenant with customer account could not be changed

What causes this issue?

In certain cases the master tenant with customer account cannot be
changed; for example, if the same partner was selected, if no customer
is assigned to the selected partner, or if a change is to be made
several times in one day, and a debit position has been made in the
meantime.

How to fix this error?

If the latter is true, the master tenant can be changed after the
affected debit position has been reversed.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 6D788 - Tenant with customer account could not be changed ?

  The SAP error message "6D788 Tenant with customer account could not be changed" typically occurs in the context of managing customer accounts within the SAP system, particularly when dealing with tenant management in SAP S/4HANA or SAP Business Suite.
  Cause:
  This error message usually indicates that there is an issue with the tenant configuration or the customer account that is being referenced. Common causes include:
  
  Incorrect Configuration: The tenant may not be properly configured to allow changes to the customer account.
  Data Inconsistency: There may be inconsistencies in the data related to the tenant or customer account.
  Authorization Issues: The user may not have the necessary permissions to make changes to the tenant or customer account.
  Locked Records: The customer account or tenant may be locked for editing due to ongoing processes or transactions.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration: Verify the configuration settings for the tenant and ensure that it allows changes to customer accounts. This may involve checking the tenant settings in the SAP system.
  
  
  Data Consistency Check: Run data consistency checks to identify any inconsistencies in the customer account or tenant data. You may need to use transaction codes like SE11 or SE16 to inspect the relevant tables.
  
  
  Review Authorizations: Ensure that the user attempting to make the changes has the necessary authorizations. You can check this in the user roles and profiles assigned to the user.
  
  
  Unlock Records: If the customer account or tenant is locked, you may need to unlock it. This can often be done by checking for any ongoing transactions or processes that may be holding a lock on the record.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may be applicable.
  
  
  Contact Support: If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance. They may provide insights based on the specific version of SAP you are using.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE16 (Data Browser), and SU01 (User Maintenance) for checking configurations and authorizations.
  SAP Notes: Search for SAP Notes related to error message 6D788 in the SAP Support Portal for any known issues or fixes.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution.