How To Fix 6D790 - No tenant with customer account exists

SAP Error Message - Details

• Message type: E = Error

• Message class: 6D - Real Estate Messages

• Message number: 790

• Message text: No tenant with customer account exists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 6D790 - No tenant with customer account exists ?

  The SAP error message "6D790 No tenant with customer account exists" typically occurs in the context of SAP S/4HANA Cloud or SAP Business Technology Platform (BTP) when the system is unable to find a tenant associated with a specific customer account. This can happen for various reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  Incorrect Customer Account: The customer account number provided may be incorrect or does not exist in the system.
  Tenant Configuration: The tenant may not be properly configured or may not have been created for the specified customer account.
  Authorization Issues: The user may not have the necessary authorizations to access the tenant associated with the customer account.
  System Migration or Changes: If there have been recent migrations or changes in the system, the tenant information may not have been updated correctly.
  Data Consistency Issues: There may be inconsistencies in the database that prevent the system from recognizing the tenant.
  
  Solutions:
  
  Verify Customer Account: Double-check the customer account number you are using to ensure it is correct and exists in the system.
  Check Tenant Configuration: Ensure that the tenant has been created and configured correctly for the specified customer account. This may involve checking with your system administrator or SAP support.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the tenant. This may involve checking user roles and permissions.
  Consult System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They can provide more detailed insights and help troubleshoot the problem.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide guidance on similar issues.
  Documentation: Review the official SAP documentation for your specific version of S/4HANA or BTP for any configuration or setup guidelines related to tenant management.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.