How To Fix 69964 - ID number not available

SAP Error Message - Details

• Message type: E = Error

• Message class: 69 - Central Functions of Financial Asset Management

• Message number: 964

• Message text: ID number not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 69964 - ID number not available ?

  The SAP error message "69964 ID number not available" typically occurs in the context of personnel administration or employee master data management. This error indicates that the system is unable to find a specific ID number (such as a social security number, tax ID, or other identification number) for an employee or personnel record.
  Causes:
  
  Missing Data: The ID number may not have been entered in the employee's master data record.
  Incorrect Configuration: There may be issues with the configuration of the infotype that stores the ID number.
  Data Migration Issues: If data was migrated from another system, the ID numbers may not have been transferred correctly.
  Authorization Issues: The user may not have the necessary permissions to view or access the ID number.
  Inactive Employee Record: The employee record may be inactive or not properly set up in the system.
  
  Solutions:
  
  
  Check Employee Master Data: 
  
  Navigate to the employee's master data (usually through transaction PA30) and verify if the ID number is correctly entered in the relevant infotype (e.g., Infotype 0002 for personal data).
  If the ID number is missing, enter it and save the changes.
  
  
  
  Review Configuration:
  
  Check the configuration settings for the infotype that holds the ID number. Ensure that it is set up correctly and that the fields are active.
  
  
  
  Data Migration Review:
  
  If the error occurred after a data migration, review the migration process to ensure that all necessary data was transferred correctly.
  
  
  
  Authorization Check:
  
  Ensure that the user has the appropriate authorizations to access and view the employee's ID number. This may involve checking roles and permissions in the SAP system.
  
  
  
  Check Employee Status:
  
  Verify that the employee record is active. If the employee is no longer active, you may need to reactivate the record or check the historical data.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Related Information:
  
  Transaction Codes: Common transaction codes related to employee master data include PA30 (Maintain HR Master Data), PA20 (Display HR Master Data), and PA40 (Personnel Actions).
  Infotypes: Familiarize yourself with the relevant infotypes that store personal data, such as Infotype 0002 (Personal Data) and Infotype 0006 (Addresses).
  SAP Help Documentation: Refer to the official SAP Help documentation for detailed information on managing employee data and troubleshooting common errors.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP support team or consult with an SAP expert for further assistance.