How To Fix 69645 - Letter in this correspondence class is excluded for the partner

SAP Error Message - Details

• Message type: E = Error

• Message class: 69 - Central Functions of Financial Asset Management

• Message number: 645

• Message text: Letter in this correspondence class is excluded for the partner

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 69645 - Letter in this correspondence class is excluded for the partner ?

  The SAP error message 69645, which states "Letter in this correspondence class is excluded for the partner," typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Sales and Distribution (SD) when trying to generate correspondence (like letters or emails) for a business partner.
  Cause:
  This error usually arises due to one of the following reasons:
  
  
  Correspondence Class Configuration: The correspondence class you are trying to use is not configured for the specific business partner. This could be due to settings in the customizing of the correspondence types.
  
  
  Partner Role: The business partner may not have the necessary role assigned that allows them to receive correspondence of that type.
  
  
  Exclusion Settings: There may be specific settings in the system that exclude certain partners from receiving specific types of correspondence.
  
  
  Status of the Partner: The partner might be inactive or have a status that prevents them from receiving correspondence.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Correspondence Class Configuration:
  
  Go to the customizing settings for correspondence (transaction code SPRO).
  Navigate to the relevant section for correspondence classes and ensure that the class you are trying to use is properly configured for the partner.
  
  
  
  Verify Partner Roles:
  
  Check the roles assigned to the business partner in the system. Ensure that the partner has the correct role that allows them to receive the correspondence.
  
  
  
  Review Exclusion Settings:
  
  Look for any exclusion settings that might be applied to the partner. This can often be found in the same customizing area where correspondence classes are defined.
  
  
  
  Check Partner Status:
  
  Ensure that the business partner is active and has the correct status to receive correspondence. You can check this in the business partner master data.
  
  
  
  Test with Another Partner:
  
  If possible, try to generate the correspondence for a different partner to see if the issue is specific to one partner or a broader configuration issue.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to correspondence classes and business partners for any additional insights or updates.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), SPRO (Customizing), and others that may help in troubleshooting.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Ensure that the user attempting to generate the correspondence has the necessary authorizations to do so.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.