How To Fix 68696 - Customer & is not a valid suspense account customer

SAP Error Message - Details

• Message type: E = Error

• Message class: 68 - Message for DARWIN Loans (continued)

• Message number: 696

• Message text: Customer & is not a valid suspense account customer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 68696 - Customer & is not a valid suspense account customer ?

  The SAP error message "68696 Customer & is not a valid suspense account customer" typically occurs when there is an issue with the customer account being used in a transaction that requires a suspense account. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Invalid Customer Account: The customer account referenced in the transaction is not set up as a valid suspense account customer in the system.
  Configuration Issues: The suspense account settings may not be properly configured in the system, leading to the error when trying to process transactions involving suspense accounts.
  Data Entry Errors: There may be a typo or incorrect customer number entered in the transaction.
  Master Data Issues: The customer master data may not be complete or may not have the necessary settings to be classified as a suspense account customer.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master data (transaction code XD03 for display).
  Verify that the customer account in question is correctly set up and has the necessary attributes to be used as a suspense account.
  
  
  
  Review Suspense Account Configuration:
  
  Check the configuration settings for suspense accounts in the system (transaction code OBY6 for defining suspense accounts).
  Ensure that the customer account is included in the list of valid suspense account customers.
  
  
  
  Correct Data Entry:
  
  Double-check the customer number entered in the transaction to ensure it is correct and corresponds to a valid customer account.
  
  
  
  Consult with SAP Support:
  
  If the issue persists, consider reaching out to your SAP support team or consulting SAP documentation for further troubleshooting steps.
  
  
  
  Transaction Type Check:
  
  Ensure that the transaction type being processed is appropriate for the suspense account and that it aligns with the business processes defined in your organization.
  
  
  
  Related Information:
  
  Suspense Accounts: These are temporary accounts used to hold transactions that cannot be classified immediately. They are often used in accounting to manage discrepancies or pending transactions.
  SAP Documentation: Refer to SAP Help Portal or SAP Notes for specific guidance on configuring and managing suspense accounts.
  User Roles and Authorizations: Ensure that the user attempting the transaction has the necessary authorizations to access and modify customer accounts and suspense accounts.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solutions to resolve it.