Message type: E = Error
Message class: 68 - Message for DARWIN Loans (continued)
Message number: 696
Message text: Customer & is not a valid suspense account customer
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68696
- Customer & is not a valid suspense account customer ?The SAP error message "68696 Customer & is not a valid suspense account customer" typically occurs when there is an issue with the customer account being used in a transaction that requires a suspense account. Here’s a breakdown of the cause, potential solutions, and related information:
Cause: Invalid Customer Account: The customer account referenced in the transaction is not set up as a valid suspense account customer in the system.
Configuration Issues: The suspense account settings may not be properly configured in the system, leading to the error when trying to process transactions involving suspense accounts. Data Entry Errors: There may be a typo or incorrect customer number entered in the transaction. Master Data Issues: The customer master data may not be complete or may not have the necessary settings to be classified as a suspense account customer.
Solution: Check Customer Master Data: Go to the customer master data (transaction code XD03 for display). Verify that the customer account
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