How To Fix 68696 - Customer & is not a valid suspense account customer

68696 - Overview

• Message type: E = Error

• Message class: 68 - Message for DARWIN Loans (continued)

• Message number: 696

• Message text: Customer & is not a valid suspense account customer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 68696 - Customer & is not a valid suspense account customer ?

  The SAP error message "68696 Customer & is not a valid suspense account customer" typically occurs when there is an issue with the customer account being used in a transaction that requires a suspense account. Here’s a breakdown of the cause, potential solutions, and related information:
  
  Cause:
  
  Invalid Customer Account: The customer account referenced in the transaction is not set up as a valid suspense account customer in the system.
  
  Configuration Issues: The suspense account settings may not be properly configured in the system, leading to the error when trying to process transactions involving suspense accounts.
  Data Entry Errors: There may be a typo or incorrect customer number entered in the transaction.
  Master Data Issues: The customer master data may not be complete or may not have the necessary settings to be classified as a suspense account customer.
  
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master data (transaction code XD03 for display).
  Verify that the customer account