How To Fix 68695 - No master record exists for customer &1 in company code &2

SAP Error Message - Details

• Message type: E = Error

• Message class: 68 - Message for DARWIN Loans (continued)

• Message number: 695

• Message text: No master record exists for customer &1 in company code &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 68695 - No master record exists for customer &1 in company code &2 ?

  The SAP error message "68695 No master record exists for customer &1 in company code &2" indicates that the system is unable to find a customer master record for the specified customer ID (&1) in the specified company code (&2). This error typically occurs during transactions that require customer data, such as sales orders, billing, or invoicing.
  Cause:
  
  Missing Customer Master Record: The most common cause is that the customer master record has not been created for the specified company code.
  Incorrect Company Code: The company code specified in the transaction may be incorrect or does not match the company code associated with the customer.
  Data Deletion: The customer master record may have been deleted or marked for deletion.
  Authorization Issues: The user may not have the necessary authorizations to view or access the customer master record.
  
  Solution:
  
  
  Create Customer Master Record:
  
  If the customer does not exist, you need to create a customer master record for the specified company code. This can be done using transaction code XD01 (for general data) or FD01 (for company code data).
  Ensure that you enter the correct company code and customer details.
  
  
  
  Check Existing Records:
  
  Use transaction code XD03 (Display Customer) or FD03 (Display Customer - Company Code) to check if the customer master record exists for the specified company code.
  If it exists, verify that the details are correct and that the record is not marked for deletion.
  
  
  
  Verify Company Code:
  
  Ensure that the company code you are using in the transaction is correct. You can check the company code settings in the configuration or by consulting with your SAP administrator.
  
  
  
  Authorization Check:
  
  If you suspect that authorization might be an issue, check with your SAP security team to ensure that you have the necessary permissions to access customer master data.
  
  
  
  Data Consistency:
  
  If the customer master record was recently created or modified, ensure that the data is consistent and that there are no issues with data synchronization.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD01: Create Customer (General Data)
  XD02: Change Customer (General Data)
  XD03: Display Customer (General Data)
  FD01: Create Customer (Company Code)
  FD02: Change Customer (Company Code)
  FD03: Display Customer (Company Code)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to customer master records.
  
  
  Documentation: Refer to SAP documentation for detailed steps on creating and managing customer master records.
  
  
  By following these steps, you should be able to resolve the error message and ensure that the customer master record is correctly set up in the system.