How To Fix 60963 - RA & & & not adjusted: Customer not found

SAP Error Message - Details

• Message type: E = Error

• Message class: 60 - Real Estate

• Message number: 963

• Message text: RA & & & not adjusted: Customer not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 60963 - RA & & & not adjusted: Customer not found ?

  The SAP error message "60963 RA &&& not adjusted: Customer not found" typically occurs in the context of Revenue Accounting (RA) when the system is unable to find a customer record associated with a specific transaction or document. This can happen for various reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  Missing Customer Master Data: The customer record may not exist in the system, or it may not be properly set up.
  Incorrect Customer Number: The customer number referenced in the transaction may be incorrect or misspelled.
  Data Inconsistency: There may be inconsistencies in the data, such as missing entries in related tables.
  Inactive Customer: The customer may be marked as inactive or blocked in the system.
  Configuration Issues: There may be configuration issues in the Revenue Accounting module that prevent the system from recognizing the customer.
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Go to the customer master data transaction (e.g., XD03 for display) and verify that the customer exists and is active.
  Ensure that the customer is assigned to the correct company code and sales area.
  
  
  
  Verify Customer Number:
  
  Double-check the customer number used in the transaction to ensure it is correct.
  
  
  
  Review Related Transactions:
  
  Look at the related documents or transactions to see if there are any discrepancies or missing links.
  
  
  
  Check for Data Consistency:
  
  Run consistency checks or reports to identify any data inconsistencies that may be causing the issue.
  
  
  
  Consult Configuration Settings:
  
  Review the configuration settings in the Revenue Accounting module to ensure that everything is set up correctly.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting the SAP Notes for any known issues related to this error.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as RA01, RA02, etc., for Revenue Accounting.
  Documentation: Review SAP documentation for Revenue Accounting to understand the configuration and data requirements better.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.