How To Fix 60862 - No customer exists for main contractual partner

SAP Error Message - Details

• Message type: E = Error

• Message class: 60 - Real Estate

• Message number: 862

• Message text: No customer exists for main contractual partner

What causes this issue?

You have chosen the function 'Display customer account'. To do this,
a customer has to be assigned to the main contractual partner.

System Response

The system cannot perform this function.

How to fix this error?

Inform your system administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 60862 - No customer exists for main contractual partner ?

  The SAP error message "60862 No customer exists for main contractual partner" typically occurs in the context of customer master data management. This error indicates that the system cannot find a customer record associated with the specified main contractual partner in the relevant database tables.
  Cause:
  
  Missing Customer Record: The main contractual partner specified in the transaction does not have a corresponding customer record in the system.
  Incorrect Partner Function: The partner function may not be correctly assigned or may not exist for the specified contractual partner.
  Data Inconsistency: There may be inconsistencies in the data, such as incorrect entries or missing information in the customer master data.
  Configuration Issues: The configuration settings for partner determination may not be set up correctly, leading to the inability to find the customer.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master data transaction (e.g., XD03 for display) and verify if the customer record exists for the main contractual partner.
  If it does not exist, you may need to create a new customer record using transaction XD01 (create customer) or XD02 (change customer).
  
  
  
  Verify Partner Functions:
  
  Ensure that the partner functions are correctly assigned in the customer master data. Check if the main contractual partner is set up with the appropriate partner function.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings for partner determination in the relevant customizing settings (transaction SPRO). Ensure that the partner determination procedure is correctly defined and that the main contractual partner is included.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any discrepancies in the customer master data. This can help identify any missing or incorrect entries.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to this error message for any specific guidance or updates that may apply to your version of SAP.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01, XD02, XD03, and SPRO.
  SAP Notes: Search for SAP Notes related to error message 60862 for any patches or updates that may address the issue.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and edit customer master data.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.